ComeOn Casino - Verification issues and delayed withdrawal

I have been playing for months now at ComeOn Casino, I enjoyed the games and software and deposited quite a lot in this time with no win. I decided to self exclude, which normally happens as soon as you have done it in the software but had to send an email to do it, I deposited one last $10 before they replied to my email for self exclusion (didn’t think I’d win but I did) and won $230 ish but then couldn’t log into my account to withdraw so I went on live chat and spoke to an agent who said they would start the withdrawal process and told me I had to send in my verification details, which I expected to do. I sent off the details what they asked for via email and 24 hours later they got refused as the picture wasn’t big enough?? So I sent them again.
Up to now I have sent around 10 emails with these documents and other documents that they had asked for (it’s easier to get a mortgage on a house!!) then I would get an email one min saying they had been accepted then another straight after saying they needed them again, confused.com!!
Trying to get hold of someone on live chat is almost impossible as they are never online.
This has been going on since 28th Dec 2017 and I still haven’t had my money deposited into the bank. I emailed about a week ago now and had no reply, so I emailed again and was told the money was sent on 4th Jan and it takes 7 - 11 days to reach my account and still no money.
I’m so glad I have self excluded from this website as I feel as though I’ve waisted a lot of money for nothing and the one small win I’ve had I don’t get my withdrawal.