ComeOn Casino - Bonus from deposit bonus not given

Hi BigXGamers,

Thank you for your review, we are happy to hear from you.

We are sorry to hear about your negative experience with our site and that you were not given the bonus you were initially promised.

With that said, if the case has been that the deposit was used before the deposit bonus was activated, it will not be possible for us to activate a deposit bonus without any funds. Therefore, we would instead offer another deposit bonus, and I can see you were offered some compensation in form of an extra money bonus as well.

We would love to resolve this matter completely with you and therefore ask that you reach out to our support via one of the platforms below:

Live Chat from 10:00 to 21.00
Email (kunde­ser­vic­e@c­ome­on.com)

Best Regards,
Marie
ComeOn! Team

Hello and thanks for fast response. I appreciate that :)

As you said that the deposit is done and the bonus isn't activated, this is true and therefore I am here.
I have twice in my gambling at ComeOn been offered a deposit bonus after the deposit, and without funds. This was before the EURO 2020 (wich was played in 2021) and before the big 5's league start in european football. Im sorry for not finding proof of the acception before football leagues but it was around 5th August.

This is a standard procedure ComeOn have decided to use for me, and it aren't stated any places in Terms and conditions on ComeOn. As you can see it was a lot of days between the days ComeOn offered me the bonus, before it was on my account, so therefore it's wrong to say this time this is "my fault". This is a case of matter, since the bonus is from my "supervisor" on ComeOn, and now they aren't longer responding to me, so therefore i hope to solve this here.

You said "it will not be possible for us to activate a deposit bonus without any funds". This is wrong since ComeOn always are availible to give some bonus from the loyality team, if the user have been active enough.

I have also now been in the Live Chat you told me to do, for trying to resolve this case, but they haven't nothing more to say, and at their side, this case is closed.

I will leave proof of how it was around EURO 2020, and from the live chat you asked me to visit.

I will also tell that the new deposit bonus you have been offered it's wrong, after depositing on 8000NOK on Monday 14th, to get this deposit bonus, and to make me deposit more money is inmoral. The money i was offered, isn't compensation from this case, since the first thing i said, when I was offered that is "I'm not willing to accept these money from this case, and I also will have my bonus from the deposit. I will only accept this as a active bonus, and have nothing to do with this case".

Once again, thanks for fast reponse, and I hope we will come to a fair closeure.

Hi BigXGamers,

Thank you for getting back to us so quickly.

It's very sad to hear that you have not been able to resolve the matter fully with our support department. Unfortunately, I will not be able to assist you further via AskGambler's site in any other way than a general one.

What I can do is give a more thorough explanation as to why you may have received missing bonus funds in the past, as opposed to not getting this now. The way our system is set up is that it is not technically possible to activate a deposit bonus if there are no funds on the account. What we can do instead, which I assume the Loyalty department has chosen to do for you in the past, is to credit pure bonus funds which are not connected to any deposit at all.

From the screenshots you sent, it appears that this is not an option in your case, however, we would appreciate it if you could reach out to us again so we can look into all options available and come to a resolution.

You may contact us on the following platforms:
Live Chat from 10:00 to 21.00
Email (kunde­­se­r­v­ic­­e@c­­om­e­o­n.com)

Best Regards,
Marie
ComeOn! Team

First of all:

I dont understand why you are telling me to reach out to live chat, when they are only telling me that they are finished with this case.

As you write:
What we can do instead, which I assume the Loyalty department has chosen to do for you in the past, is to credit pure bonus funds which are not connected to any deposit at all.

From the screenshot I have sent earlier, it is after I have deposited 10.000 NOK, and its then Linked with the deposit. Also after that all of those was lost, they funded me the bonus, because sometimes the Loyalty can use 3 working days to answer.

This is the problem this time aswell, and are all similar to EURO 2020. There is no different other than this time the "supervisor" suddently said no, when this have been a standard we have done.

As you're saing that you can't assist me further, and the live chat won't help, this case is still Open, and ComeOn will not change answer ?

Please don't tell me to go to the live chat again, and get the same answer once more.

Hi BigXGamers,

Thanks for the quick response, hope you have had a good weekend so far.

Unfortunately, there was a misunderstanding in the communication on our end regarding this matter. Your email has been responded to now and we look forward to your response there so we can close the case on both ends.

We would appreciate it if you could continue the communication directly with our support department to avoid any missed messages or misunderstandings, and to keep the case as tidy as possible. It will be easier for us to assist you in the best way over there.

You may contact us on the following platforms:
Live Chat from 10:00 to 21.00
Email (kunde­­­s­e­r­­v­­ic­­­e@­c­­­om­­e­o­­n.com)

Best Regards,
Marie
ComeOn! Team

Still no conclusion and the live chat is saying the case is closed.

Nothing new to say, other than we are still as far we were when I started this complaint.

One more day gone.

Nothing new information or contact from Comeon.

It's now looking like this case Is going on forever..

Hi BigXGamers,

Thank you for getting back to us.

We're sorry to hear that you have not been able to come to a resolution with our support department. If the case is closed on their end as advised by them, there is unfortunately not much more we can do about it.

You may contact us on the following platforms:
Live Chat from 10:00 to 21.00
Email (kunde­­­­­s­e­­r­­­v­­­ic­­­­­e@­­c­­­­om­­­e­­o­­­n.com)

Best Regards,
Marie
ComeOn! Team

Then this case will stay unresolved.

Its very bad support to tell me multiple times to talk with Comeon Livechat / mail, to not get any kind of answer or respond. This is a ongoing problem with other complaints here aswell.

In the E-mail i got from ComeOn, they offered 1000 NOK to me, to get this case closed. When i was going to LiveChat, they then decided to take back that offer. I wasn't going to accept the offer since a huge difference between 1000 NOK to 4000 NOK.

They also responded that i will get answer from the team who are responsible for bonuses today, Monday 28th February. This have not happened.

In the respond, all the times and dates are totally wrong, on when and what things have happened, so there is something behind all of this, and this is the first time I have made a complaint in my life.

Thankfully the world of gamblers will get more understandable thoughts before choosing a Casino, with this complaint system on Askgamblers.

All my hopes for fair ending is now gone, and this is how you (ComeOn) decide to handle a case from a high gambler wich ComeOn have said is a "VIP" player at the Casino, with deposited over 250.000 NOK in December.

To be fair to you; it's not your fault, but as I see it, you're a representative in the media for ComeOn, and a lot of complaints, and negative feedback is answered by you. I hope in the further, you're replies will be more in touch with the departments of ComeOn.

I will attach some files publicity, where you can see that the support have all the dates wrong, and take her offer back immediately.

A extra attachment: