ComeOn Casino - Miss 500 euro from Comeon

Dear ComeOn Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Still havent heard from Comeon! Deposite 500 euro for over 1 month ago and they still havent manage to send it
back to my mifinity account! Really dont understand why they can use so long time on a easy task like this!!

Dear all,

We appreciate you for reaching out to us.

I fully understand that you want any possible cases with us solved and checked as soon as possible but please note that due to GDPR, as these replies are public, we are not able to go into details or share any personal details regarding any cases that you may have with us.

We recommend that you contact us via email so that we may assist you further with this.

Thank you for your understanding and for bringing this matter to our attention. We look forward to assist you further via email.

Kind regards,
Agnes
ComeOn! Team

The problem here is that you actually dont fix it for me. I have been waited since 4th Juli.
You have already told me that you are going to send a manuel wire to my mifinity ewallet!
This has not be done yet!
This is Comeon reply to me by email 2th august:
Hi Christine,

"Please note that we have requested a manual withdrawal of the 500 EUR in your account.

Once confirmed, we will get back to you. I apologize for the waiting time

Should you have any further questions, feel free to contact us via live chat, or by replying directly to this email.
Please provide this reference number if you contact us in connection with this matter: 3213862"

Why cant you fix it for me? Since you dont answer me at email, i therefor wanted to add a complaint here at ask gamblers so also other players can see how slow custumer service you have!

Really hope you manage to fix this asap for me!

Dear ComeOn Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.