Hi,
Im writing this complaint here in hopes of me getting response quicker. On Jan 28th my account with comeon suddenly got closed, when I was playing on the account the very same day. I read in their T&C and found this:
The customer support team will provide support related to the Site. Complaints are handled by the Company in accordance with the contact information found on the Site. The following e-mail address can be used; support.global@comeon.com. All inquiries and complaints must be directed to the customer support team in writing or in electronic format. A complaint shall be deemed to have been submitted in a valid manner when it contains clear information regarding the player's identity and gives all relevant details giving rise to the complaint. In the first instance, a Senior Customer Support staff member will thoroughly investigate the matter together with the appropriate personnel or 3rd party vendors, as necessary, and will advise the customer of the outcome within 7 business days of receiving the official complaint. If the customer is still not satisfied with the outcome of the investigation, the dispute can be escalated to the Head of Customer Support who will give a final response to the dispute within 7 business days.
This is taken directly from their own Terms, and its now been 11 business days since I submitted the complaint, and I have only gotten answers its getting delayed for some reason, but its clearly stated in terms thats I will have a clear answer within 7 business days of me submitting the complaint.
I hope by showing AskGamblers this, but also other people, I will make everyone aware of their behaviour.
In the evidence submitted together with my complaint here you can clearly see emails where I state to them multiple times that they breach their own t&c, but clearly don't care about it. Also making the file public so people can see for themselves that they simply don't care about breaching their own T&C
