ComeOn Casino - Delayed payment for more than a week

Dear all,

This complaint has been reopened as per ComeOn Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi Sindre,

Thank you for your review, we appreciate your feedback.
We sincerely apologise for this, and we will of course do what we can to help you with your case.

Unfortunately, we can't comment on your case here, but please enter our chat or send an email about this to our customer service.

This is how you can reach us:
- Live chat (in Norwegian): 24/7
- E-post: kundes­erv­ice­@co­meo­n.com

Kind regards,
Comeon

"- Proof of Identity
* Must be a Passport, Driving License, or other official Government- issued ID cards
* Both Front and Back ID card must be received
* The document must be in date and not expired
* The document must be showing the expiry date
* The document must show your unaltered photo
* The document must show your date of birth
* The document must show all 4 corners
* Watermarks on documents must be visible

- Proof of Address
* Must be either a utility bill, mobile phone bill or bank statement (copy of paper statement)
* Must show your FULL address including any post/ zip codes
* Must show your FULL name
* Must display the official logo of issuing company
* Must be dated within the last 6 months (180 days)
* Must be able to see the full document

These documents need to be certified/notarized by a professional person such as:
• bank or building society official
• councillor
• chartered accountant
• solicitor or notary"

I got this answer from ComeOn now. It feels really wierd that i need to pay a professional person money to confirm my documents. Before this answer I have sent them ID, Banko statement, my Credit card, a selfie with my ID an now this. Dont play at Comeon if you want to get your money when you are winning.

Dear @sindregundersen07,

The AskGamblers Complaint Team is kindly asking you to assist the ComeOn Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.