Casumo Casino - Withdrawal processing for 4 weeks

Dear Casumo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

KAROLYTE112

Firstly I'm sorry to hear you've had some difficulties in this process but we're glad you have reached out to us about this. Unfortunately, I can't look up or share account-related information here due to data protection.

With that said, I can see from the screenshots that your verification seems to be completed. If that's the case then we would currently simply need to do some routine checks to ensure that the the funds are being handled with care, as mentioned on the live chat.
In order for us to stay compliant as a safe, secure, and enjoyable casino we must conduct these reviews regularly with all our players to make sure we continue to provide the best experience possible for you.

We will, of course, do our best to ensure that any review is being handled as quickly as possible, and an email will be sent out once the review has been completed.

We understand that it can be quite frustrating to wait for updates, especially with bigger payouts. However, hope we're able to give you an update real soon, and that we get your withdrawals paid out!

If there's something further account-related that you need assistance with, please do not hesitate to contact us via email [email protected] or our 24-hour live chat where we can of course help you in more detail.

All the best,
Noah,
The Casumo team

Hi

Just got an email saying everything has been approved and money is on my way

One thing is a bit suspicious that they've made a withdrawal of the whole amount without my consent.

They are saying that it will take couple of days to reach my bank account.

2 days passed and I am still waiting
Will update you further

Thanks

Hi Karolyte112,

Thanks so much for providing an update here on the forum.

I'm happy to hear that your big Jackpot win has been paid out!

The standard withdrawal time frame is 1-5 business days, as there's an additional processing time on the payment provider's end as well. We hope that your funds will be received soon.

There may be scenarios where the full amount will be paid out in 1 transaction. However, as we're on a public forum, I'm unable to provide any specific details on the subject here.
If you have any concerns about the transaction, then you're of course more than welcome to contact us via our 24-hour live chat, or email at [email protected].

Hope that everything has been resolved for you, and if any further assistance is needed, then please let us know!

All the best,
Noah,
The Casumo team

UPDATE:

Money has reached my account and I can confirm this case has been resolved

A special thanks to AskGamblers community for the help in the process

Kind regards

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.