Casumo Casino - Stalling a small payout of 149e

The episode with Casumo started out after wanting to withdraw the modest amount of 149 Euros. The date was 27.07.23. I put in my banking details and despite not being verified it was done instantly, or that is what I was told - different chat-hosts have given different dates, but that is besides the point.

After contacting their chat function around the middle of august I was told that the money was sent antd that they needed me to send bank-statments to prove that I had not received the money.

I found it odd that I had to prove that I had not received the money, but this was needed for them to provide to their payment provider which they could not name nor provide any proof that they had sent the money

For july I sent the “proper” statement from the bank which they produce monthly and for the rest of the periode I simply sent them a statement from the periode which has all the relevant information about the account number etc etc that was needed.

Then this was not good enough, they had to have a “proper” statement from my bank for the whole periode from 27.07.23 and to the date that they set. Since my bank only produce the “proper” statements once a month this turned out to be the problem.

There is absolutely no difference between my statements from my bank that I can make for any periode of time and the “proper” statements, other than that the “proper” statement does have a logo and the banks address on it. If they could not send this to their payment provider in order to help them sort this out smells fishy.

So I just settled for the only opportunity that I had - which was to wait for the month of august to pass so that I could send them a new “proper” statement for the month of august as proof that I had not received the money from them. After doing so on the 01.09.23 and not having heard back from them since I found out that this would be the time to launch this process at Askgamblers which I have - in due process - warned them about.

I include all correspondence - included to and from about the verification of my new name that they promptly changed and that is not relevant for the case as such.

They seized communication with a mail on 03.09.23 where they suddenly seem to make this about a case about verification - and telling me that the bank statements that I waited for had been uploaded to m account! The whole point was that they were needed for you to have proof that I had not received the money in July or August.