Casumo Casino - Paused account for 3 weeks and no withdrawal of funds

Dear Casumo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Casumo Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi JAKERUSCOE,

Firstly I'm sorry to hear you've had some difficulties with your Casumo account.

From your complaint, it appears that your account may be undergoing an account review. An account review can be made for various reasons, such as staying compliant with regulatory requirements.
However, in any case, we always aim to have any such review done as quickly as possible, and we can assure you that an email will be sent once completed.

As we are on a public forum, I will be able to go into something account-specific here, but please do not hesitate to contact us via email [email protected] or our 24-hour live chat where we can of course help you in more detail.

If you have any more specific information that you wish to share on this forum, then please do so, and we'll do our best to comment on the case, and help you further.

I understand this must be very frustrating, and naturally, we would like to get this resolved as soon as possible for you.

All the best,
Noah,
The Casumo team

Dear @Jakeruscoe,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.