Casumo Casino - Not paying £10,000, status is envoy after verification

Hello DannyGadams7,

Firstly I'm sorry to hear you've had some difficulties in this process but we're glad you have reached out to us about this.

From your review, I see that we managed to successfully verify and re-open your account. Many thanks for providing all the necessary documentation. I'm sure that our payments team is doing all it takes to complete the withdrawal process.

As we are on a public forum, I am not able to look into your account specifically, but please do not hesitate to reach out to us via email at [email protected] or our 24-hour live chat service where we can of course help you in more detail.

Best regards from Casumo Team!

Thanks for your reply, there is no point contacting you via email or chat because I get the same answer that they have no info and that it is under review..

Hey DannyGadams7,

Really sorry that you feel like this. I understand your frustration with the long wait on the case, as you mentioned it's a lot of money to wait for to get processed.

As you mentioned it's under review, and the relevant department that handles the case, will not have updates until the end of the review. However, rest assured, we will, of course, do our best to have the case reviewed for you as quickly as we can, and will of course reach back to you via email once we have any sort of updates!

We do appreciate all of your patience and cooperation with us on the case, and hope we can help you get it resolved real soon!

Again, as we're on a public forum, we would not be able to discuss your account specifically, however, if you'd like to reach out to us directly, then please send an email to [email protected], and mention "Noah", so we can discuss further.

All the best, Casumo,

Can you explain to me what is being reviewed? I won the money fairly on Live Roulette, why is it taking so long to pay me?

Hello DannyGadams7,

Thank you for your reply.

We are really sorry but as this is a public forum, we cannot share any account-specific information regarding your account. We kindly ask you to give us a little bit more time and someone will surely reach out to you soon!

Best regards,

Casumo Team!

Dear Casumo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

There was no update from the casino. Ridiculous..

Hi DANNYGADAMS7,

Really sorry to hear that you've not yet received an update!

I understand your frustration with the long wait. However, I can assure you that we're of course doing everything we can to get the case solved for you in the quickest way possible.

As mentioned, as we're on a public forum, we would be unable to provide any account-specific information here. However, we'll be sure to reach out to you via email once we have any updates for you.

We thank you for all of your patience, and hope to have a resolution soon!

All the best, Casumo

Dear @dannygadams7,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Not resolved, no reply from casino. They are just not paying out my winnings.