Casumo Casino - Haven't received my withdrawal

Dear Leenicole,

Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration you've experienced and fully understand the importance of resolving this issue as quickly as possible.

At Casumo, we take all player complaints seriously, particularly those related to withdrawals. While we strive to ensure that all transactions are processed promptly, occasional delays can sometimes occur due to factors beyond our control.

Based on the information you've provided here, I can see that your withdrawal has been processed successfully on our end, and we have provided proof of payment. If the funds have not yet appeared in your bank account, it’s possible that a delay or error has occurred with the payment service provider. As they are a third-party partner facilitating the transaction between Casumo and your bank, we will need to work with them to investigate further. Unfortunately, this may take some time.

Please be assured that we are doing everything within our power to ensure the funds reach you as quickly as possible.

As this is a public forum, we are unable to provide specific details regarding your case here. However, we will continue to update you via email, and should you have any further questions or need additional assistance, please don't hesitate to reach out to us via live chat or email at [email protected].

Thank you for your patience and understanding.

Best regards,
The Casumo Team

Lol see the same thing you have been telling me "it was successful in our part" clearly not.
The withDrawl was approved on the 11th and its now the 24th and I still have NOT RECIEVED it

Hello Leenicole,

Thank you for your continued patience as we work closely with the payment service providers to identify and resolve the issue with your transaction.

In the meantime, please keep an eye on your email inbox, as we may need to reach out for additional information to expedite the process.

We appreciate your cooperation and will keep you updated.

Best regards,
The Casumo Team

Dear Casumo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

They still have no figured out my with drawl and now want my bank statement which ill get tomorrow for the month of November
I think this is ridiculous as to how they cant track it and need my info to help them
They are not professional at all and if this casino cant locate their customers withdrawls in support to help them when missing.
Shouldnt be an up and running casino.
Its messy and no customer who puts money into them should have to deal with this.

They responded real quick when it wasnt a PDF file of my bank statement

But as soon as i sent it AS A PDF file.. Havent heard from them?

Hi Leenicole,

Thank you for the response.

As mentioned the payment is being handled by an external payment service provider, and it will be up to them to track the withdrawal for you. We appreciate your cooperation in providing your bank statement for November, as it will assist us in locating the missing withdrawal and addressing the issue as quickly as possible.

We will, do our very best to keep you updated through email, and hope to have it resolved soon!

All the best,
The Casumo team

Still no update since their reply.
Ridiculous!!!!!!
Like how hard is it to figure it out
Do your job!
Almost a month now.

Hi leenicole and Askgamblers,

Thanks again for bringing this case to our attention, and for your patience with us throughout the process.

We believe that this issue should have been resolved from our end, and confirmation of this will be sent via email.

We would appreciate it if you could confirm if everything is resolved from your end, or if any further assistance is required.

Best regards,
The Casumo team

I thought did post it was recieved i guess it did go through yesterday!
But yes issue has been resolved
Thank you!!!!