Casinoland - Will not let me withdraw my winnings

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Beschwerde-Info

Unseriöses Casino

Casinoland

Betrag

£ 1800

Veröffentlicht am 18. Mai 2020

Been trying to withdraw £1500, £100,£200 since 2/5/20. My account was fully verified long before requesting withdrawal. After noticing my withdrawals were still pending after 3 days I contacted customer service through live chat asking for time frame etc. Was told was still waiting on card verification which I was asked about after request. Sent in relevant imagines the day before. Card was verified the next day no problems. 2 days later payments still pending. Contacted customer service and asked why, turns out they had temporarily blocked my account to conduct a review. I asked what odd as I had no bonus and account was verified long before trying to make withdrawal. Told they could say what for etc. Regularly contacted customer service to see what hold up was told same thing every time, once relevant depart has completed review I will be contacted with result. On Thursday was told I would be emailed by the “relevant department “ by close of business yesterday. No contact and payment still pending and account still temporarily blocked. It’s now been 14 days since I won and still no sign of me getting my winnings. I’m not sure what’s being reviewed ?? I honestly feel they’re trying to find a way not to pay me what I have won fair and square.

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  • 3 von 12 gelöst
  • 3 Tagen Durchschn. Antwortzeit
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  • 3,743 USD Durchschn. Betrag

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