Was ist neu

  • Was ist neu
  • Nachricht
Suchen
Suche nach über 1.000 Casinos, Spielautomaten, Boni

Zuletzt durchgeführte Suchen

Löschen

Benachrichtigungen
konnten nicht geladen werden.

Aktualisieren

Sie haben
keine
Benachrichtigungen.

Aktualisieren
Alles anzeigen

Benachrichtigungen
konnten nicht geladen werden.

Aktualisieren

Sie haben
keine
Benachrichtigungen.

Aktualisieren
Alles anzeigen

Casinoin - Withdrawals cancelled and verification delayed

GELÖST
Beschwerde-Info
Unseriöses Casino Casinoin Spielothek
Grund Verifizierungsprobleme
Betrag € 10000
Veröffentlicht am 8. Oktober 2021

Good morning, I play couple of months in this casino and I deposit many times and I made 3-4 withdrawals without problems.

But when I won big amount of money (now the balance is 10K €) they cancelled my 4 withdrawals - 500€ each) and they told me that I have to proceed a KYC/VERIFICATION.

I sent them all the documents they wanted, and they told me that the documents are ok and I have to wait 5 business days. Today is the 6th business day, and they don't know anything about the verification and they tell me that I have to wait till the verification ends and nothing more.

I am afraid that they delay the verification till I loose my money. I want your help to finish with these withdrawals. Thank you very much.

AskGamblers
Veröffentlicht am 13. Oktober 2021

Dear all,

This complaint has been reopened as per Casinoin request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Veröffentlicht am 13. Oktober 2021

Hello,

Please accept our apologies for not replying to this complaint on time.

We have changed your case and see that your account verification was successfully completed and you have already withdrawn part of your winnings.

Please continue to withdraw your funds and enjoy our services!

Thank you for your collaboration on this.

Kind regards,
Casinoin Team

AskGamblers
Veröffentlicht am 13. Oktober 2021

Dear @mpaousis,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Veröffentlicht am 13. Oktober 2021

The verification completed after 8 business days and 12 in total..i am looking forward to finish with the withdrawals now..thank Askgamblers very much for your efforts..

Veröffentlicht am 14. Oktober 2021

Hello,

Do you need any other help from us here? We see that the customer is playing with us and withdrawing his winnings.

If the issue has been resolved, please consider the complaint resolution.

Thank you.

AskGamblers
Veröffentlicht am 15. Oktober 2021

Dear @mpaousis,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casinoin Spielothek Beschwerden

  • 20 von 21 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 2 Wochen Durchschn. Lebensdauer
  • 11,027 USD Durchschn. Betrag

Haben Sie Probleme mit Casinoin Spielothek?