Casino Joy - Amount deposited, but not credited to account

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Unseriöses Casino

Casino Joy

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₹ 900

Shahchiki20 Indien
Veröffentlicht am 19. Juni 2021

Hello sir, I made a deposit on 17 June 2021 with amount 900 INR, but amount is not credited in my gaming account.my email is < email removed > registered at casino joy. I made a deposit through phone pay upi method mentioned in deposit. I summited the contact form in casino joy but they did not respond me .I email him 2 times but they didn't reply yet. What would I do now? I can't understand why they use chatbot instead of human beings. I call him but call not said not available right now.

Veröffentlicht am 22. Juni 2021

Hi SHAHCHIKI20,

Thank you for contacting us.

We have checked your account and can see that your deposit of 900 INR has failed from your payment service provider's side, therefore the funds have not reached our accounts. In such cases, we would suggest that you speak with your payment provider so that they will be able to investigate this further for you, as the deposit might be stuck from their end.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.

Kind Regards,

Casino Joy Team

Shahchiki20 Indien
Veröffentlicht am 22. Juni 2021

I catchup my bank and they informed me that amount is credited to merchant account but casino joy refuses that they do not get money.i provide screen shot for same

Veröffentlicht am 23. Juni 2021

Hi SHAHCHIKI20,

The screenshot you provided does not show that the funds have been credited to Casino Joy, and we were also unable to locate any transaction on our systems with the transaction ID provided. The only transaction we have is showing that it is failed, and this would mean that we have not recieved any funds from our end.

We can double check this for you, but in order to do so we would need a bank statement dated from the 17/06/2021 showing that the transaction has been sucessfully deposited to the casino, as well as showing all relevant transaction details. You can send this via email on suppor­t@c­asi­noj­oy.com, the support team will then escalate accordingly.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.

Kind regards,

Genesis Casino team

AskGamblers
Veröffentlicht am 26. Juni 2021

Dear @Shahchiki20,

The AskGamblers Complaint Team is kindly asking you to assist the Casino Joy team further and send the required paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

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