Casino Intense - Withdrawal request since 7th December 2020



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Intense Spielothek
Veröffentlicht am 2. Februar 2021


I requested a withdrawal on 7th December 2020 from casino intense. A few days were spent getting the correct proofs as it was a bit misleading. After getting this sorted I was advised would be a few weeks. On the 19th December I was using the online chat as still nothing. I was advised that it would be approved and with me before Christmas. Never happened, followed up a few times between Xmas and new year but they claimed they where a bit behind due to the holiday season which I accepted. I got in touch again early jan, but they kept telling me it would be approved ‘in a few days’ ‘within a week’ but still didn’t happen. I have asked multiple times to speak to a manager, always told that no one available, can’t give me managers details and to go through the email support system

After numerous emails, most of which have been ignored, and countless times on the online chat the withdrawal is still pending. No one can explain why, I have never had any management come back to me. Still just being told they are waiting for updates but not to worry. I have asked countless times how I can make an official complaint and the most I ever get is the same email address that is rarely even answered

I can give you details of the pending withdrawal and a few emails they have actually replied to stating the money will be with me shortly

I feel like I have been extremely patient and am at a point where I don’t know what else to do. I would appreciate as much help to get this issue resolved as possible

Look forward to hearing from you

Kind regards

Lee < surname removed >

Veröffentlicht am 2. Februar 2021

Dear @Lmjtaylor,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

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