Beschwerde #209 Casino Gods

Still waiting a month for my withdrawal

Von Julian M.

vor 4 Jahren

Can someone please help me?

I’ve been waiting almost a month for my withdrawal, have sent chase emails and even emailed them my verification docs without requesting so I just want to know what’s the hold up?

I requested a withdrawal of £338 on the 23rd of November and I’m still waiting. I had a response last week telling me that they’ve emailed the withdrawal team and put me on a priority list but I haven’t heard anything from them since or received my money.

Can somebody please help because this is now causing me psychological distress.

Unseriöses Casino Casino Gods

Grund Verzögerte Auszahlung

Betrag £338

Diskussion

AskGamblers

• Support Team

vor 4 Jahren

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Casino Gods management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this cases claim as not valid from the start, which is why we decided to reject the case.

While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

vor 4 Jahren

Dear Casino Gods,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thank you in advance.

judes980

• Vereinigtes Königreich

vor 4 Jahren

I had a call from you to complete phone verification where you asked my name, address, username, email address and then you went on to ask what games I played on your site back in November, payment method, deposit amount, how I registered and whether it was through a referral site etc and I did my best to answer all those questions. Assuming that I answered them correctly you have now gone to extreme lengths and have declined me my winnings from what I can only imagine to be a typo in details on your sister site. You haven’t elaborated why this gives you the right to forfeit my winnings and haven’t given me any opportunity to defend myself by withholding what details didn’t match up.

Why make me go through an EXTENSIVE verification process which I’ve passed with flying colours only to say “there’s an inaccuracy in your details on one of our sister sites”

You can tell me what this inaccuracy is and I’d be happy to provide you with an explanation as to why there is a difference in details but let’s stick to the facts. The details on YOUR site is CORRECT. The withdrawal I have requested with MY winnings was requested with a completely authentic account with the right details registered and you are STEALING my money.

I refuse to let anybody take advantage of me like this and this deserves full transparency because you are scamming your customers.

I want a real explanation and a chance to defend myself rather than this very unexpected and VAGUE response…

Dear xxxx,

We regret to inform you that after reviewing your account your winnings have been voided due to breaching our Terms and Conditions.

Please be informed that your account on casinogods was registered with different details to the one registered on our sister casino Sloty

The details that do not match are sufficient to surpass the system which is why you were able to register this account. We invite you to read clause no 29.1.5 in our T&Cs.

Considering all the above your account will remain closed, any winnings have been voided, and refunds shall apply

I understand if this is not the outcome which you were hoping for and I urge you to seek help from the following organizations.

Here is additional gambling addiction support:

www.GamCare.org.uk
www.GamblersAnonymous.org
www.begambleaware.org

Furthermore, please consider installing filtering solutions below:

Net Nanny™ www.netnanny.com
CyberPatrol www.cyberpatrol.com

We highly recommend that you self-exclude on all gaming accounts that you hold with other casinos to make your self-exclusion as effective as possible.

Please visit our responsible gaming page:
https://www.CasinoGods.com/responsiblegaming

If you have any other questions or queries, please do not hesitate to contact us via live chat, email or phone.

Best Regards,

judes980

• Vereinigtes Königreich

vor 4 Jahren

I actually now feel like I am being psychologically bullied by this company. They have EVERYTHING and whilst they haven’t quite requested a blood sample from me as I previously predicted, instead they have now requested to speak to me over the phone as part of ANOTHER additional security check. I’ve had several missed calls from an unknown number from a country I don’t recognise the country code, I obviously didn’t answer as it could have been a scam call. It wasn’t until after 8 missed calls that they then decide to email me to tell me they are trying to reach me. I had no warning they would be calling me prior to this.

See email below.

Dear xxxx,

We have tried to reach you to complete the phone verification process.

Please kindly advise us of a convenient time to call you?

Looking forward to hearing from you.

Kind Regards,
Jodie

This feels more and more like a SCAM with every request they make. If they continue to put me under psychological distress like this I will be compiling a legal case against them.

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Durchschn. Antwortzeit 2 Tage

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