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Casino Empire - Withholding payments since December

UNGELÖST
Beschwerde-Info
Unseriöses Casino Casino Empire Spielothek
Grund Verzögerte Auszahlung
Betrag $ 1640
robandwood Kanada
Veröffentlicht am 3. Februar 2021

On Dec 20th I registered an account at Casino Empire. I tried to withdraw $1640 the same day but the withdrawal information requested an IBAN code. I contacted a host ALEX and he kindly explained that they are having issues with Iban information from Canadian,, since Canadian banks don't have Iban code. He kindly offered to withdraw the $1640 manually on my behalf (which he did). He then offered me a great match and I deposited again and withdrew the next day $1303.
Unfortunately, Alex has been avoiding my request to have it withdrawn on my behalf and the $1303 is still showing in my account for the past 6 weeks. I have been emailing Alex everyday since ( 73 emails). Once in a while he will tell me that the payment of $1640 is on its way and to wait another 2 days. Well!!!! I have not yet received the $1640 and believe it or not the $1303 is still in my casino account.

Where do I go from here?

Thank you for your advice!

I would like to add that my wife opened an account shortly after and won $11740
Alex is her host and after back and forth emails he finally succeeded in paying her $5000 of that amount. For the past 5 weeks, she has been requesting the remaining $6740 without any luck. The $6740 is still sitting in her casino account.

I have over 60 emails and my wife is in the same boat!

Thank you sooo much for your HELP,, we dont know what else to do at this point!