Casino Cruise - Waiting two months for refund

GELÖST

herozord

Hello,

I successfully registered in Casinocruise, I have made a deposit of £200, after 20 min of playing I was logged off, when I contacted with an agent on chat I have been told that I was self excluded.

I explained that I didn't aware of this. I have been assured that my deposit will be transferred to my bank account.

I have sent send several emails asking for a refund, I have been told my refund will be paid soon its their highest priority.. it's been 2 month still didn't get my refund.

Please help me with this.

Regards Artur

Casino Cruise

Hi HEROZORD,

Kindly note that your Payment has been manually Processed today, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.

We thank you for your patience throughout your case.

Regards,
Casino Cruise Team

herozord

Received, Thank you.

Casino Cruise

Hi HEROZORD,

We are happy to hear that you have received your payment accordingly, should you require further assistance do not hesitate to contact us, we are more than happy to help.

Regards,
Casino Cruise Team

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Casino Cruise - Waiting two months for refund

Beschwerde-Info

Unseriöses Casino

Grund

Betrag

£ 200

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