Was ist neu

  • Was ist neu
  • Nachricht
Suchen
Suche nach über 1.000 Casinos, Spielautomaten, Boni

Zuletzt durchgeführte Suchen

Löschen

Benachrichtigungen
konnten nicht geladen werden.

Aktualisieren

Sie haben
keine
Benachrichtigungen.

Aktualisieren
Alles anzeigen

Benachrichtigungen
konnten nicht geladen werden.

Aktualisieren

Sie haben
keine
Benachrichtigungen.

Aktualisieren
Alles anzeigen

Calzone - Prolonged & Disorganized Verification Process

GELÖST
Beschwerde-Info
Unseriöses Casino Calzone Spielothek
Grund Verifizierungsprobleme
wtcf90 Vereinigtes Königreich
Veröffentlicht am 30. Oktober 2018

Approx. 1wk ago I was requested by Casino Calzone to submit SOW documents (following on from the SOW questionnaire filled out c.2wk prior) and had my account restricted, until SOW had been conducted on my account.

On 23-Oct, I compiled and submitted via email, substantial SOW proof inc. a covering letter and received confirmation from ‘Klara’ these would be submitted to the “..relevent team”. On 25-Oct, I enquired as to the status of my SOW processing and was told by André that I was sent an email asking for more information. I firstly had not received any email from Casino Calzone and secondly received a message from André asking for “...document showing how you could afford the £4000, such as a proof of the transaction - if it was a gift.”, this was despite having already provided evidence of this via substantial SOW submission on 23-Oct. André subsequently agreed to relay to “the relevent” team my dispute that I had already provided sufficient evidence (inc £40k of winnings from other casinos). Anthea confirmed receipt of my message to André and confirmed “We will get back to you as soon as we know more.”

On 25-Oct I chased for an update on my SOW verificaiton progress via chat and was told my Melanie that all my documents had been approved and that she would escalate why my account was still restricted. Not until 28-Oct did I receive a message from Lars requesting ‘more’ information for the purpose of “...extra verification that we need to do.” I sent this information (passport, driving license and a selfie with my passport) immediately, before receiving another message from Johan asking for me to upload this information via Casino Calzones website (despite being told that emailing was fine, especially considering the quantity of documents provided).

At the time of writing this, it has been 5+ days and I still wait SOW completing on my account. I have received conflicting information (such as Melanie saying my SOW documents were all approved, but Lar then asking for more information),l and have very little confidence as to the actual state of my SOW process.

I would very much appreciate Casino calzone giving a definitive confirmation of where my SOW process sits and what is / was the delays, that still cause my account to be restricted, pending SOW verification

AskGamblers
Veröffentlicht am 30. Oktober 2018

Dear @wtcf90,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

wtcf90 Vereinigtes Königreich
Veröffentlicht am 30. Oktober 2018

Hi @AskGamblers,

Just to confirm I was not trying to withdrawal funds, at the time of writing this complaint, but rather wasn’t able to make any deposits / continue playing, as a result of a SOW-related restriction on my account.

My complaint is focused on my account with Casino Calzone still being blocked and the unnecessarily lengthy SOW process, that has thus far been lacking clear, concise communication as to the status of my account review.

I can confirm my account is still under restriction at the time of writing this response.

Kind regards,
wtcf90

wtcf90 Vereinigtes Königreich
Veröffentlicht am 30. Oktober 2018

UPDATE: Casino Calzone first emailed and subsequently phoned me; presumably to confirm I was the holder of the account and owner of the naked phone number on my account.

I asked whether SOW Verification was now completed, to which the gentleman replied “..I hope so. I’ll revert to the Security Team” “...you will here from us...”

Account is still restricted, at the time of writing this message.

wtcf90 Vereinigtes Königreich
Veröffentlicht am 31. Oktober 2018

Dear @AskGamblers,

This Complaint can now be closed - my Casino Calzone has now been Verified and all restrictions lifted.

I commend Casino Calzone for offering me a Gesture of Goodwill and a sincere apology via chat, from Klara, for the lengthy KYC process.

My thanks to AG and Casino Calzone for the amicable outcome.

Regards
wtcf90

Veröffentlicht am 31. Oktober 2018

Hi,

Per above we can indeed also confirm that the verification has been completed satisfactorily and the account is now open.

It is clear that the flow of information to the player in relation to the verification process could and should have been much better and we will raise this specific case with the support and KYC teams to ensure lessons can be learnt.

Thanks
Casino Calzone

AskGamblers
Veröffentlicht am 31. Oktober 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Calzone Spielothek Beschwerden

  • 3 von 5 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 1,262 USD Durchschn. Betrag

Haben Sie Probleme mit Calzone Spielothek?