Casinia Casino - Payments pending but casino does not answer

Today, after all this waiting, they suddenly sent an e-mail asking a bank statement. I sent it instantly. Lets see how long time it takes to check it this time. I will keep you guys updated here.

By the way, the whole amount I have in Casinia is 5875 EUR, but "1494 EUR" in the heading means only the 3 ongoing withdraws (bc of limitation of max 3 withdraws at same time).

Now they cancelled two of my withdraws due "timeout" - VERY STRANGE.

Casinia, I request my whole balance to be withdrawn asap. I follow the process here and keep updates about the actions of this casino.

Dear Casinia Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Customer,

Thank you for your message.

We would like to inform you that your account was verified on 20.12.2022

Unfortunately, the withdrawal requests have to be created by the customer.

Furthermore, according to the following point of our Terms and Conditions, the withdrawals have to be made according to the limits tied to the account level:

6.12 All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.

Landlord

EUR Per Day / Month 500 / 7,000

Therefore, we would like to invite you to request the withdrawals again.

Best regards,
Casinia.com

Managed to request the withdraws again.

Keeping you guys updated here how the process goes with the rest of the money.

Dear Customer,

We appreciate your cooperation and thank you for submitting the withdrawal requests.

Should you have any other questions, feel free to contact us.

Best regards,
Casinia.com

Dear @SantaCrush,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.