Casinia Casino - Delayed withdrawal for more than two weeks

Dear Casinia Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Casinia Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Customer,

Thank you for reaching out.

We would like to inform you once again that your account verification was successfully completed. We kindly ask you to login and submit your withdrawal request once again, so we could process it with priority.

Please feel free to contact us if you have any questions.

Sincerely,
Casinia

Dear @Judesuncity,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

i have just discovered that neteller have been removed as part of your withdrawal option. which was still available up till the 17th of march 2023, you did not send any pre notice to your customers why you have deactivated neteller from your withdrawal options, i do not have an account with any of your withdrawal options that is available at the moment, moreover customers would need to deposit funds with the payment options available before they can withdraw funds
i am appealing that you find a way of transferring my funds to me. i can provide a btc wallet if need be

Dear Casinia Casino,

Please let us know if there are any updates regarding this ongoing complaint.

In addition to above, we are kindly asking you to assist the player regarding the withdrawal method and offer some alternative solution.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Customer,

Thank you for getting back to us.

We always do our best to satisfy our customers’ wishes in terms of payment method, however, the use of payment method you prefer can not be guaranteed. Therefore, we may work through and perform payments using payment systems that differ from the one you requested to be used for processing your withdrawal.

The withdrawal for your account is available only via e-wallets offered on the website. We kindly suggest you open Skrill wallet, for example, and use it for future withdrawals and deposits.

Please feel free to contact us if you have any questions.

Sincerely,
Casinia

Dear @Judesuncity,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

At the moment, i have registered an account with skrill and trying to verify my account with skrill, which takes some time, since the deposit and withdrawal method i have been using (Neteller) is no longer available. This may take some days before i can attempt to withdraw from Casinia. so right now, my funds are still been held with casinia

Dear Customer,

We highly appreciate your cooperation.

Please notify us when the Skrill account is ready so we could prioritise the payment.

Please feel free to contact us if you have any questions.

Sincerely,
Casinia

Dear @Judesuncity,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casinia, you are not truthful. i suspect you guys are deliberately withholdng people funds . i have inputted a skrill account, this is the message i get. " Oops! something went wrong, check out our help centre for more information." This bookie is no longer paying withdrawal, new players should take note

Dear Customer,

We are sorry you feel this way.

Could you please share the screenshot of an error with our Support Team so we could investigate the issue?

Thank you in adavnce.We appreciate your cooperation.

Sincerely,
Casinia

kindly find attached the screenshot of the error that i am rceiving when i tried withdrawing to my skrill account. However you can drop your email address for me to send my skrill address privately, so you can pay me manually. I hope this would help

Dear Customer,

Could you please confirm whether you have tried following our instructions regarding the minimum deposit in the email we sent you yesterday? Please respond to that email so that we could assist you.

Thank you in advance.

Sincerely,
Casinia

Dear @Judesuncity,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.