Hi I've verified all my documents with the casino and now they have still delayed the payment for around 3 weeks again. I have pending withdrawals of 1500 EUR. I've spoken on live chat several times and have been given no updates, despite my account being verified already. I would like an update asap as this has happened before and I never was explained as to why. Thank you.
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Dear Casinia Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear AskGamblers,
Kindly reply to our email regarding customer username or email so we can investigate the issue with his pending withdrawals.
Thank you in advance.
Best Regards
Casinia Team

Dear Casinia Casino,
Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.
Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear all,
Thank you for your patience.
Kindly be informed that customer withdrawals had been completed and paid out.
His newest once should be with him as well very soon.
Best Regards
Casinia Team

Dear @benjaminclaus,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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