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Campobet Casino - Withdrawals taking too long time

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Mango1987 Schweden
Veröffentlicht am 12. November 2018

Hello!

I am writing to you for the reason that I feel unfairly treated by Campobet.
I have never used any bonus so in this case it's not about any bonus problem.

It's about the withdrawal’s from my account.
I have managed to have some luck in playing at Campobet, I have deposited about 4000 kr via instant banking, which I now managed to play up to 62.500 kr/SEK

When I want to withdraw my money, you have to make a withdrawal of at least 1000 kr/SEK and a maximum of 10,000 kr/SEK per withdrawal.
I made a withdrawal for some weeks ago.
I received a message that this was not approved, I will instead get a personal schedule for my withdrawals from my account.

In total, I can only make a withdrawal for 2500 kr/SEK each time.
I get a schedule with two withdrawals a week = 5000 kr/SEK in weekly withdrawals.
Every week I get a schedule, when I have received the payment and the schedule is complete, I have received information that I will contact them again to request a new schedule.
As a maximum there are two withdrawals a week.

Today I have a total of 25 withdrawals waiting for 2500 kr/SEK, piece = 62,500 kr/SEK which is incredible a lot of money for me.
This means I will have to wait over 12 weeks to get my money = over 3 months
= Extremely long time.

This is completely unreasonable to me, can you really do that?
They market themselves with withdrawals of up to 10.000 kr/SEK per withdrawal.
I have never ever asked for a personal schedule for my withdrawals?
What is the personal schedule based on?
I'm looking for help so I can get my money faster.
I do not think this is right and I feel a bit tricked actually.

I have contacted their KYC to increase my withdrawal so I can get the money faster.
But gets no response.
Their live chat does not want to answer questions about withdrawals.

Veröffentlicht am 12. November 2018

Dear valued client,

Thank you for taking your time to write your response.

We would like to clarify that during the registration process at all our projects you accept all the Terms and Conditions and agree to follow them. According to Paragraph 6.12 "The withdrawal is carried out according to monthly withdrawal limits taking into the consideration the status of the player on the site".

As well as it is stated in the Paragraph 6.13 "The casino administration reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level or other relevant factors".

Also, we kindly remind you that your withdrawals in the total amount of 12.500 EUR were successfully paid in accordance with your schedule. Further, your account has been immediately closed due to your account closure e-mail request.

We hope this clarifies the situation. Please, do not hesitate to contact our Customer Support Team via Live Chat or E-Mail [email protected] in case you have additional queries.

Best regards,
CampoBet.com Administration

AskGamblers
Veröffentlicht am 13. November 2018

Dear @Mango1987,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.