Beschwerde #3 Campobet Casino

Canceled ‎€1,700 withdrawal due to unverified accusations

Von stanrola

vor 7 Jahren

Hello,
casino has canceled my 1700 euro withdrawal due to my bet was higher than 5 eur.
I did not bet 5 eur .my bet was 0.15 eur playing Aztec Magic deluxe and 2.5 eur playing Platinum lightning. I know this rule very good because I play more than 10 years in online casinos and most casinos has this rule when playing with bonus.
Casino has provided me with screenshot showing my bets of 45 eur at the time when i was left around 300 euros to wager and had in my account around 400 euros. I believe this must be some system error which caused this error.Please investigate this issue because I never bet 45 eur per spin having bonus on my account.My deposit was 20 eur and I got 10 eur bonus and in the end I had 1700 eur winnings I casino is making excuses not to me this money to me.
Besides on my account when I look at game history I DO NOT see bets of 45 eur all my bets are 0.15 eur on Aztec magic deluxe and 2.5eur on Platinum lightning .They provided me with sceenhot showing 45 eur single bets but it may be fake.Please investigate this issue.Thank you

Unseriöses Casino Campobet Casino

Grund Verletzung der Bonus-Bedingungen

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Campobet Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Campobet Casino

• Representative

vor 7 Jahren

Dear valued client,

The CampoBet Administration has double-checked your game session and got the confirmation that during the period of active bonus you exceded the bet amount limits, which is a strict violation of bonus rules.
All the further steps were taken in full accordance with the General Terms and Conditions.
We are ready to provide all the necessary pieces of evidence to the AskGamblers Team if requested.

Best regards,
Administration of CampoBet

stanrola

vor 7 Jahren

My answer is that I did not bet 45 eur single bet.
But now when I look back and am trying that happened I remember that was playing auto play at 0.15 bet and suddenly bet size was changing many times higher and lower. This was done by someone in your casino and then you blaming me that . I have done this.I play at online casinos more than 12 years and never ever played more than 2.5 eur bet per spin.And now this is 45 eur bet per spin!!!Completly crazy!!!
I already informed Curacao gambling authorities about it.They will take full investigation .

Campobet Casino

• Representative

vor 7 Jahren

Dear valued client,

Thank you for taking your time to write your response. We really appreciate that a player with such a big experience has joined us as well.

We have checked the bets precisely together with the Finance Department and can confirm that the bets have exceeded the minimum allowed. Your winnings have been canceled by the Financial Department in accordance with the paragraph 4 of the Promotions Terms & Conditions "The maximum bet allowed while playing with bonus money is 5 EUR until all necessary wagering requirements are met. If the maximum bet is exceeded until all the necessary wagering requirements are met, the bonus and all winnings will be canceled. This decision is made by the casino's administration."

We would like to inform you that upon your request we can double check it one more time together with our IT Department. We have also gathered all the necessary proofs and they can be provided to the AskGamblers' administration on their request.

In case of any additional questions, please, contact our Support Team.

Best regards,
Administration of CampoBet

Campobet Casino Beschwerde-Statistik

Gelöst 11 / 13

Durchschn. Betrag $2,143

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

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