BitStarz Casino - Unjustified accusations and confiscation of deposit

Hi there,

Let me present our side of the story here.

When it comes to playing casino online, there are some TnC's which are pretty much the same across all casino out there, and one of them is the rule of only being allowed one account per player. When it comes to your particular case, you have a laundry list of duplicate accounts linked to you, not only by IP, but device and browser.

in other words, it's accounts that have been opened and used via the same device you're using for play on this particular account linked to the case you're presenting here. Furthermore, many emails of these accounts have your name in them, which makes this case even more clear that you have opened multiple accounts and played with us.

I'm happy to provide (with you consent of course, as I do not wish to publicly display your emails without you agreeing to it) that shows your name on multiple accounts linked via browser.

In regards to the term, it breaches term 3.2 of the BitStarz general terms which are attached here for your reference.

Kind Regards,

Olle

Dear @BitStarz Casino,

AskGamblers Complaints Team is kindly asking you to clarify as of why are you confiscating player's deposit.

Thank you for your cooperation.

Thank you Askgamblers Team.
@Bitstarz, yes please clarify why and if you are willing to rectify.
Best regards

Hi there,

You'll have to pardon me for the slow reply as we most likely have a bit of time difference here.

I think there's a distinction that has to be made between a player who gets a linked account by mistake, and someone
who deliberately is opening multiple accounts. The first mentioned player should not be punished for what could be
an honest mistake in my opinion.

However, in this particular OP's case, we see 50 other accounts opened via his device and used in the same browser (many of which has his name in the email), which makes it hard for me to see that being some kind of mistake or one time fluke.
Opening that vast amount of accounts to try to abuse our promotions is a serious thing, and the justification (based on the terms we have in place), are there to ensure there's a consequence for deliberately abusing a casino.

If there was no confiscation of the deposit in this case, that means the worst case scenario for an abuser of bonuses
would be getting the deposit back. There would be no other consequences besides losing the bonus money generated
by illicit means. So this means that the person could go on forever trying to open accounts and abuse promotions and
the worst case scenario would be for the player to get back to square one again with no loss.

The amount confiscated here was also extremely low, and doesn't by a long shot cover cost attributed us for closing all accounts,
and all other fees attributed to game play, bonuses and platform for his accounts. Hence (and once more emphasizing that we're doing this based on the terms and conditions), we feel that confiscating that small deposit is justified in this particular case.

Kind Regards,

Olle

AskGamblers Complaints Team has been provided with enough information and evidence on behalf BitStarz Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.