BitStarz Casino - Original Deposit Not Returned After Failed Verification

Dear AG,

We've sent you a detailed email from our end explaining our decision.

Regards,

BitStarz

I am not satisfied with Bitstarz response. They are literally stealing my Bitcoin. That is why I reached out to a regulator hoping for a resolution from the regulatory body. Surely BitStarz cannot just do and steal what they want. Someone with regulatory authority needs to make a decision and force them to return my BTC.

Dear @Petru­sJa­cob­usV­enter,

Please let us know if you have submitted an official complaint in front of the casino's regulatory body?

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

Good day

I thought AG was the regulatory body. Maybe I missed it, but I could not find contact information or the name of the regulatory body on the BitStarz website. I only found the complaint submission link which lead me here to AskGamblers.

If you could provide me with the necessary information I will certainly open an official case against BitStarz.

I wish it doesn’t have to go that far and that this matter can be resolved quickly.

Dear BitStarz Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi guys,

We shall keep you guys updated.

BitStarz

Dear @Petru­sJa­cob­usV­enter,

Kindly notice that you may find all the information about the Operator's license, including about their complaints procedure following this link:

https:­//v­ali­dat­or.a­nt­ill­eph­one.co­m/v­ali­dat­e?d­oma­in=­www.bi­tst­arz.co­m&­sea­l_i­d=2­914­729­f2a­01e­3a1­231­b63­173­c6d­58c­010­483­3cf­64d­673­1d1­8c4­499­8d1­5f3­1d3­2a0­485­13a­5bf­34b­dd1­4d9­5f4­3e5­ef2­d0&st­amp­=57­37f­dc2­4de­951­5cb­1e5­a2c­41c­59aee5

We would also like to inform you that the Operator has already contacted the AskGamblers Complaint Team and we are in the process of discussing the case details with them.

Hi there,

@Petru­­sJ­a­c­ob­­usV­­enter.

Can you supply us with a selfie of yourself with the passport in hand please?

Also, if you could contact our support for an appropriate time to have a video call with ourselves.

BitStarz

Dear @Petru­sJa­cob­usV­enter,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the BitStarz Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Hi

I have already sent a selfie and the paper upon my first withdrawal. I have taken their phone call and each time they change the rules.

I expect my withdrawal to be paid out within 24 hours. I have played nice up to this point, but this is now carrying on for weeks after I have given them their initial required documentation.