Betsofa Casino - The Support extends verification

Dear @Ruggiero,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

1000 euro. I also want tell that this is my second verification, because some years ago i verified account.

Im sure that withdrawal will take long too, i dont understand how this casino have good opinions.

Now i have another mail, so now i must wait another 24 hour, but i send photo after receive mail

Ridiculous

Dear Player!


Sometimes we run random checks on our customers’ gaming accounts for security purposes.



Please provide the following documents to complete the additional check as soon as possible to ensure you continue using our services in full:




Photo of yourself holding a previously provided drivers license next to your face with all your personal details clearly visible and a sheet of paper with the following digits in another hand: 2141

No i will send 5 photos and still support want more

After last upload i wait 23 hours and 30 minutes hehe i know that verify department can check document after i upload yesterday, but now they wait 24 hours like in every 5 days. All respond after 24 hours.

In site i read ;;

Usually your documents start being processed right after you submitted them, but in some cases the procedure may take up to 24 hours

Now i wait over 24 hours its jokeeee one big joke Ask gamberer why You recomende this site ?? Help me verify and withdrawal my money.

I send normalny photo and support rejected IT and now i think that i will wait another 24 hours :)

I send very good photo support write that they must see my hand ,, this is unacceptable, they are extending the verification on purpose i know hiw casinos work but this is exaggeration

Dear Betsofa Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

When i Ask chat today what about my verification i receive answer

Im sure that casino can check it anytime but Play for time



The casino is not new, I'm sure they don't have that much new registration and verification work.

No after week i contact in chat and i have this

Askgambler what site You promoting ??

This is scam site, support from verification department bot respond for maila, its unfair and unrespect.

WHO give me now me money ?? You

One big joke this site is worst i every seen .

Today is 5 day after i send video in screen i have when i send mail to support.

Hello again over 6 days ago 27.12 i will send video for verify, still not receive respond, the whole process is already underway 13 days, hiw its possible ??

Ask gamblers how its possible that You recomende this casino ??

And why casino have duch good rewiev ??

Impossible for me

Today is 8 days when i send video, nothing respond tomorrow will be 2 weeks than verification start, for is unacceptable , i never every wait so long.

Dear Betsofa Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear RUGGIERO,

Please accept our sincere apologies for the frustration and inconvenience you've experienced during the verification process.

Let us inform you that the additional documents were requested by the Verification Department only for security purposes and in accordance with our Terms and Conditions, specifically clause 5.1.:

“Know Your Customer is the procedure according to which we reserve the right to request additional documents, which include, but not limited to: passport or ID; Proof of Address (Passport address page, Utility bill, Bank or Payment institution statement), selfie with passport or ID; or other documents upon BETSOFA Compliance Department discretion. Please note that Driving License cannot be accepted as ID and/or Proof of Address.”

At this time, we are pleased to inform you that the verification process has been completed as well as the withdrawal request has been approved.

Thank you for being patient and understanding!

Best regards,
BetSofa Casino Team

Dear @Ruggiero,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Sorry for delays , yes i receive my money.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.