Febuary 2020 I started playing this site. After many deposits (9 for a total amount of 1573 EUR) I finally won a decent amount and requested a 1800 EUR withdrawal. Ofcourse documents were needed to verificate. Documents were approved the same day, however another picture of me holding my ID had to be uploaded. Uploaded this one as well and was also approved by Betchan. A day after this first Withdrawal i requested another one (1122 EUR) because i won some more.
However, the withdrawals have never been transfered to my bank account. They are still pending according to information within my account. After several attempts to contact through "Live chat", they keep telling me the withdrawal is under investigation and I have to wait. No official email or something, no timeframe how long the investigation is going to take. I would recommend everyone to play at different gambling site which has their priorities right and doesn't let you wait more than a week when you withdraw money.
Beschwerde-Info
Hello @VADIMOVITSJ,
Approx. 2 hours ago we have received a reply from the provider saying that the winnings are legit and approved your cashout.
Please note that cashouts can be investigated for 14 business days, however, we are always doing our best to make it ASAP.
We are sorry for making you wait.
Thank you.
Best regards,
Betchan.
AskGamblers
Dear @Vadimovitsj,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Betchan Casino Beschwerden
- 39 von 41 gelöst
- 2 Tagen Durchschn. Antwortzeit
- 6 Tagen Durchschn. Lebensdauer
- 4,462 USD Durchschn. Betrag
-
Gelöst
Betchan Spielothek - Betrag über €2,130 wird hinausgezögert
€2,130
Gelöst
Betchan Spielothek - Betrag über €2,130 wird hinausgezögert
Hallo zusammen,Ich bin seitdem 06.09 verifizierter Spieler bei Betchan und habe nie Probleme gehabt, eine Auszahlung wurde direkt nach 2 Stunden am 06 ...
Mehr erfahren -
Gelöst
Betchan Spielothek - Zahlt mein Geld nicht zeitgerecht aus
€1,660
Gelöst
Betchan Spielothek - Zahlt mein Geld nicht zeitgerecht aus
Das Betchan Online nimmt seit dem 28.07.2021 meine Auszahlungen nicht an vom 28 07. und 04.08 und zahlt meine Gewinne nicht aus 44 Auszahlungen waren ...
Mehr erfahren -
Gelöst
Betchan Casino - Withdrawal pending forever
$495
Gelöst
Betchan Casino - Withdrawal pending forever
Hi, I opened an account at Betchan Casino and made it thru all the verification process as they asked me (see attached file). I made several deposits ...
Mehr erfahren -
Gelöst
Betchan Casino - Denied account verification without saying why, confiscated a balance of €38,710
€38,710
Gelöst
Betchan Casino - Denied account verification without saying why, confiscated a balance of €38,710
I played at Betchan roulette,blackjack and Baccarat.I deposit money from my own bankaccount to Sofort and then played at Betchan.It is my own Dutch ...
Mehr erfahren
Haben Sie Probleme mit Betchan Casino?
