Betchan Casino - Verification card not approved

This complaint has been reopened as per Betchan Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Dear @Mimosa,

We want to apologize for the delay regarding this complaint.
After checking the documents attached by you more closely, we have approved your ID card. To complete the verification, please upload a screenshot of all e-wallets that you have used, and set the withdrawal again.
Thank you.

Best regards,
Betchan.

Thank you Betchan for getting back at me and aproved my card I’m very grateful. I uploaded my idebit payment method.

Dear @Askgamblers,

The player's withdrawal was approved, we kindly ask to change the case status.
Once again, we are sorry for the late reply.

Best Regards,
Vladimir.

Thank you so much Betchan. You guys take your complain very seriously but not only that you go above and beyond to help resolve the complain thank you for your kindness and approve my verification and got my payment at the same time!
I was worried cos I love playing at your casino and thought I wouldnt be able to anymore. Thank you and Askgambler for taking this time to help us players.
This case is now solved :)

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.