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Betchan Casino - Delayed $15K+ payment

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Unseriöses Casino

Betchan Casino

Betrag

$ 15720

Veröffentlicht am 13. Mai 2019

Hi my name is hewa < surname removed >, and i have deposited in betchan two times 2000 usd and 2000 usd , and i have won and in my balance there are 11,720 USD and 4000 USD in withdrawal request that are pending. i have sent all documents to them, bill,screen shot of my ecopayz, my deposit (bank) and my ID and also when i hold it in a selfie Picture.. But still i cant withdrawal my Money all they say i just need to wait for finance support to look on my withdrawal request.. but for how long will i wait? they have all documents and i have not breached any rules.. I have read about them alot and its alot of negative things, now im a Little bit afraid that they wil not send my Money i have deposited and won.. I need help. The support are also very unproffesional they dont give me a good answer, only i need to wait.


Best regards hewa

Veröffentlicht am 13. Mai 2019

Now they also send me this

and i send them this.

Dear Player,

In order to proceed with your withdrawal we need you to upload proof of your founds sources. Due to our AML policy we need this document to be uploaded.

Kind Regards,
Support Team

Veröffentlicht am 13. Mai 2019

more screenshots

Veröffentlicht am 13. Mai 2019

Documents in betchan approved and still pending.

Veröffentlicht am 13. Mai 2019

Hello, Hewa Hajo!
We are sorry to inform you that the document you submitted (betchan33.jpg) wasn't approved. Reason: Please upload incoming funds statement .

So i did sent them Another one evidence. i attach files as private.

I show betchan where my incomes comes from.

Veröffentlicht am 13. Mai 2019

Hello, Hewa Hajo!
We are sorry to inform you that the document you submitted (betchan33.jpg) wasn't approved. Reason: Please upload incoming funds statement .

So i did sent them Another one evidence. i attach files as private.

I show betchan where my incomes comes from.

Veröffentlicht am 14. Mai 2019

and now they have replied, as first time withdrawal your Money via trustly. I tell them i dont have that method, and then they ask a screenshot for that as usual as first day, im getting so tired of this and that i need to Contact them everyday to understand something… They Always say something new.... i attach files as not private this time.

Best regards

Veröffentlicht am 14. Mai 2019

First they said, you cant withdrawal via trustly when you have currenct USD and now they say this… this is so sick

Veröffentlicht am 14. Mai 2019

I talk to support again they cancled my withdrawl without reason now. They are saying you can withdrawl via ecopayz, they Always says different things i have lost all trust to this website. All i want is my Money that i have deposited and WON ofcourse.. I have now tried to withdrawl again and its still under pending….

Best regards

Veröffentlicht am 15. Mai 2019

Hello,

We pay your winnings with our casino limits payouts. Please take a patience,


BetChan Casino team

Veröffentlicht am 16. Mai 2019

thx for your reply betchan..

I have got 8000 USD at the moment, because support says 8000 USD / week is max limit, so i wait till monday to withdrawl 4000 USD again and rest in tuesday

Betchan Casino Beschwerden

  • 39 von 41 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 6 Tagen Durchschn. Lebensdauer
  • 4,462 USD Durchschn. Betrag

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