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Betchan Casino - Problems with resetting password and log into my account not solved

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€ 135

Panos2706 Griechenland
Veröffentlicht am 2. Juni 2020

For more than 3 days unable to reset my password and log into my account. Friday 29.5.2020 created an account and deposited twice using their bonus offers. After logging out had 135 euro balance with my second deposit being 40 euros and with wager not completed. In my second attempt to log into my account the password I settled during registration said to be invalid. So I opened an issue via email to support asking for an alternative way to reset password. Al the emails I received from their reset password service refer to no longer existing page and server. In addition even after editing the link according to the support instructions I was directered to a casino page with error 404. I have contacted them with lots of messages asking for a quick solution as I was afraid of possible data fraud since I could not enter my account and did not have a password of mine. Support keep asking for my patience for 72 hours and that the technical department will find a solution and inform me. In my belief tha problem we have to cope with is not something complex or important. It seems that support and technical department of the casino cannot provide quick solutions to everyday problem. Having played to lots of online casinos and to other casinos operated by N1 it is obvious that this site is not a safe choice for deposistong money.

Veröffentlicht am 2. Juni 2020

Dear PANOS2706,

We have received a reply from the tech dept and it was transferred to your email.

To restore your password, please, check your email.
If the problem will not be solved after, please contact our support again and we will provide you with the alternative solution.

Kind regards,
Betchan.

Panos2706 Griechenland
Veröffentlicht am 2. Juni 2020

Dear Askgamblers and Betchan,

I am happy to inform that my problem is finally solved. Thanx for the help. It is really appreciated that my issue was published and that ended with a resolution from Betchan.

Kind regards.

AskGamblers
Veröffentlicht am 2. Juni 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Betchan Casino Beschwerden

  • 39 von 41 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 6 Tagen Durchschn. Lebensdauer
  • 4,462 USD Durchschn. Betrag

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