BetChain Casino - Withdrawal pending for long time

Dear all good day,
This is one of my favorite casinos but I have requested withdrawal of 1500,00 euros on 14.04. So far the withdrawal has not been approved and still has status "pending". After emailing and chatting with customer service from the casino I was first informed that the delay was due to heavy payouts but all my other withdrawals were finished in 1-3 days.. I honestly don't know what to believe and would like to receive my withdrawal asap.

Thank you for the support.

Hi 0TASOSF,
Congratulations on your big wins here at BetChain!!!!
The withdrawal shows as processed on our side, but bank transfers can take up to 5 banking days for your bank to show the funds. There was a delay in being able to process your bank transfer due to your expired documents. We processed your withdrawal immediately after you uploaded valid docs. There was additional verification requested from your bank in order to transfer the payment, which we submitted.
Please would you contact your bank because BetChain has already sent the funds.
Congratulations, again!

Yes the funds in on my acount. Thank you for all your hard work.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.