Betchain Casino - I can not withdraw my winnings and my account has been blocked

Hi Alyssburland,

Thank you for your message and Congratulations on your win!

I want to apologize for the inconvenience caused however the security of our players account is one of our top priorities.
We have requested for some documents to be able to make sure that your account was secure and that the details provided are correct.

Thank you for providing all the requested documents. Our Risk Team are currently reviewing your documents. I have asked for this to be expedited and I expect a response shortly.

You will be contacted as soon as we have a final account of your documents.

regards
BetChain Team

Hi AG,

We have emailed your directly with an update.

regards
BetChain Support Team

Hi, BetChain. Yes, indeed, you sent me an email where you indicate that everything is verified, but ask me to provide an additional selfie with a piece of paper and some kind of inscription. This is inadequate. You have confirmed that everything is verified, why request additional documents? No one makes such demands! What will you ask for next time? A photo with my parents in front of the Eiffel Tower?

I absolutely do not understand and do not support such a policy. Yes, you sent me an email, but this game can be played for a very long time. I am sure that you will refuse me again and again until I get tired of this nonsense and stop my attempts to withdraw money. In this case, you are just scammers who refuse to pay money, and no one should gamble at your casino!

Hi, BetChain Support Team
I haven't received any update from you.

Dear BetChain
Once again, your current requirements don't match your Terms and Regulations. You messaged that my account is fully verified, that I can withdraw money and that everything is fine. Now, when I legally try to withdraw my winnings, you deny me this right and make some ridiculous demands: selfies, pieces of paper, and so on. I am not satisfied with this attitude, I have already sent you all my documents and my account has been verified, I remind you.

I read reviews that your casino has problems with withdrawing winnings, but I didn't believe it, to be honest. I liked your casino and decided to play, despite the negative reviews of other people. Now I realized that all the negativity had certain reasons. If you do this all the time, it's not surprising that people are dissatisfied with you.

Good day AlyssaBurland,

Thank you for the message.

The security of our players playing in the online environment is of the highest importance.

Kindly note that we have asked for the last document as part of the review of your account.
Again, once you have been able to provide the last document, we would be able to finalize the verification on your account and process your withdrawal accordingly. We will not be able to proceed further without this document.

Please contact us should you have any further queries.

regards
BetChain Support Team

Dear @AlyssaBurland,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the BetChain Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Dear BetChain
I do not like that you continue to claim that this document is the only thing that is needed to complete my verification and withdraw the winnings, since this is clearly not the case. I read about this on the Internet - you will just continue to demand document after document, each time refusing to withdraw money to me. Apparently, this is your classic policy, which is frustrating. I was sure that you were not scammers and trusted your reputation. It is a pity that you allow yourself to do this to your players.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the BetChain Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear all,

This complaint has been reopened as per BetChain Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.