Beschwerde #2 Bankonbet Casino

10 Euro Limit sportsbetting bankonbet

Von Azzurry77

vor 3 Jahren

Good day,

I try to describe it in more detail. I deposited €120 at bankonbet. Receive a €120 sports betting bonus for your first deposit. In order to withdraw my money I have to place ten times my first deposit in sports betting. So a total of 1200 €. after 3 bets i was limited to 10€ per bet. I still need more than 1000€ to bet. So now I would have to bet 100 times for €10 to withdraw my money. I asked if they would at least return my payment. No, not possible. I have already asked twice about the reason for the limitation, it is so and I should accept it. Can provide screenshots of everything. In the meantime asked once in the chat, twice by email. Always the same answer, it's a decision of the administration, they can't influence it. what should i do now, my money is lost.

Unseriöses Casino Bankonbet Casino

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Diskussion

AskGamblers

• Support Team

vor 9 Monaten

Dear @Azzurry77,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bankonbet Casino

• Representative

vor 9 Monaten

Dear Azzurry77,

We apologize for the delayed response.

Please be informed that the sports betting limit on your account was set by our Traders Department and in accordance with our Terms and Conditions.

16.2.23 The Company has the right to limit the maximum bet for individual Events and also to limit or raise the maximum bet for specific persons without giving an explanation.

Unfortunately, the limit will stay on your account until further notice.

Kind regards,
Bankonbet team

AskGamblers

• Support Team

vor 9 Monaten

Dear Bankonbet Casino,

The AskGamblers Complaint Team strongly encourages you to post a public message containing a detailed explanation on the matter, including but not limited to clarifying all the relevant reasons that led to the occurrence of the issue, the actions taken by your management and quoting of all the relevant terms that were breached by the complainant.

Please be notified that, should you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

vor 9 Monaten

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Bankonbet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Bankonbet Casino Beschwerde-Statistik

Gelöst 31 / 35

Durchschn. Betrag $1,997

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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