Beschwerde #69 Bankonbet Casino

Delayed withdrawal of 800EUR

Von Cinek68

vor 4 Monaten

Hello,
I have made 800€ withdrawal request on 26.01.2026. Bankonbet terms state that payment takes to three business days. They should have been paid out already. When I contact support they send me always the same answers that there is delay due to many withdrawals and will be processed soon but nothing happens.
Such delay is unacceptable.
On verification site it says that my account doesn't require verification.
Additionaly as VIP player I was assured that my withdrawals will be faster. As you can see it's not faster but even delayed.
Please help.

Unseriöses Casino Bankonbet Casino

Grund Verzögerte Auszahlung

Betrag €2600

Diskussion

AskGamblers

• Support Team

vor 4 Monaten

Dear @Cinek68,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Cinek68

• 1 Bewertungen

vor 4 Monaten

Unfortunately I have played and lost money so dear Askgamblers please reject this complaint.
Anyway I would like to point that this casino is doing everything to delay payout.
Also there isn't any possibility to make limits of play.

Cinek68

• 1 Bewertungen

vor 4 Monaten

Hello,
I have cancelled withdrawal and won 1800EUR so now have 2600EUR which I would like to withdraw.
I can't make new withdrawal request because of verification.
I have already submitted all required documents so please dear Bankonbet verify me as soon as possible.
I would like to keep this complaint open to make sure that verification and withdrawal will go smoothly.

Best regards

Cinek68

• 1 Bewertungen

vor 4 Monaten

It seems that they require additional documents but on website there isn't written which and there is no option to upload them. You can see it on screenshot. On live chat they told something about credit card but I haven't used any card to deposit so such requirement is very strange.
As said before it seems that bankonbet is doing everything to delay payout.
Dear bankonbet please explain.

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Durchschn. Antwortzeit 2 Tage

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