Bankonbet Casino - Delayed withdrawal of 800EUR

Dear Bankonbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Cinek68,

Thank you for bringing this to our attention.

We would like to reassure you that we are currently looking into your case. We have requested a detailed update from our relevant department regarding the status of your withdrawal to provide you with the most accurate information.

Please be assured that we are closely following up on this matter, and we will provide you with an update as soon as we receive more information.

Thank you for your patience and cooperation.

Best regards,
Bankonbet Casino Team

That answer brings nothing new so I wait for more detailed answer or just withdrawal to be processed.

Best regards

Dear Cinek68,

Thank you for your patience while we looked into your case.

We would like to inform you that account verification is required to proceed, and a formal notification has been sent to you regarding this process. We can confirm that we have received the documents you uploaded—thank you for providing them.

These documents are currently being reviewed by our relevant department. As soon as the assessment is complete, we will notify you immediately.

Thank you for your cooperation in this matter.

Best regards,
Bankonbet Casino Team

Bankonbet asked for verification.
I uploaded all required documents in 10 minutes.
Assume that verification will take weeks now (as other players indicates in their complaints).
Asking for verification 8 days after withdrawal request is obviously delaying of withdrawal.
According to their terms withdrawal should be paid out in 3 days so if they needed verification they should ask about it earlier.
To sum up, I think the casino is doing everything to delay the payout.

It seems that they require additional documents but on website there isn't written which and there is no option to upload them. You can see it on screenshot. On live chat they told something about credit card but I haven't used any card to deposit so such requirement is very strange.
As said before it seems that bankonbet is doing everything to delay payout.
Dear bankonbet please explain.

Hello,
I have cancelled withdrawal and won 1800EUR so now have 2600EUR which I would like to withdraw.
I can't make new withdrawal request because of verification.
I have already submitted all required documents so please dear Bankonbet verify me as soon as possible.
I would like to keep this complaint open to make sure that verification and withdrawal will go smoothly.

Best regards

Unfortunately I have played and lost money so dear Askgamblers please reject this complaint.
Anyway I would like to point that this casino is doing everything to delay payout.
Also there isn't any possibility to make limits of play.

Dear @Cinek68,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.