Bankonbet Casino - 3 weeks waiting for 3200 EUR payout

Dear @rynnz1,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear rynnz1,

The withdrawal you inquired about was completed on 09.11.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

You have submitted another withdrawal request, which has been forwarded to the appropriate department for processing at the earliest opportunity.

Kind Regards.
Bankonbet Team

Hello Askgamblers & Bankonbet,

I can confirm i received the first 3 withdrawals, so i guess i'll have no problem receiving the rest.

You can close this complaint.

Appreciate all the help.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear Askgamblers,

If this case concerns another withdrawal, the player has already received a request for additional documents.

Once we review those documents, we will proceed accordingly.

Kind Regards,
Bankonbet Team

Hello Askgamblers,

I already uploaded the documents 21th November, it's been 5 days and in the verification area it says it was supposed to be 24 hours.

Please bare in mind i uploaded them in the day it was requested. I have withdrawls pending for 17 days.

This casino is ridiculously slow.

Dear RYNNZ1,

To complete your verification, we need you to upload a direct photo for the Selfie ID AOS.

This should be a picture of you holding your identity document next to your face, with our website clearly visible in the background.

The file you previously uploaded was a PDF, which we cannot accept for this requirement.

Please upload the photo in an original image format (such as JPG or PNG), ensuring that your ID is clearly visible and readable.

You can upload the required photo in the verification section.

Kind Regards,
Bankonbet Team

Uploaded verification yet again.

Lets hope you don't take 1 week to review it again.

Dear RYNNZ1,

We have escalated this to the relevant department, and it shouldn’t take long.

Once we receive an update from them, we will let you know.

Kind Regards,
Bankonbet Team

Hello Askgamblers and Bankonbet,

It was now requested to upload the proof of crypto deposits along with proof of wallet ownership.

Proof of wallet ownership is hard since it's a wallet from the browser with no KYC requirement (Trust Wallet)

I uploaded the deposit proofs along with the wallet with my name on it.

Dear All,

The player’s account has been successfully verified, and we have initiated the processing of their withdrawals.

Kind Regards,
BankonBet Team

Hello askgamblers and bankonbet,

I can confirm, you can close this complaint.

Best Regards.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.