Bankonbet Casino - 3 weeks waiting for 3200 EUR payout

GELÖST

rynnz1

Dear AskGamblers Team,

I am writing to file a formal complaint against Bankonbet Casino regarding a significantly delayed withdrawal that has now been pending for over three weeks.

On October 26, 2025, I requested a withdrawal of 500€ via crypto after successfully meeting any wagering requirements from my deposits and gameplay. According to Bankonbet's stated withdrawal policy, which promises processing within 3-5 business days, this should have been completed by now. However, it remains stuck in "pending" status without any clear explanation or resolution.

I have contacted their customer support multiple times via live chat and email. Initially, they assured me it was being processed and asked for patience due to "high volume," but subsequent follow-ups have resulted in generic responses like "it's under review" or "we're escalating it," with no updates or timelines provided. I have attached screenshots of my withdrawal request, chat transcripts, as proof.

Best regards,

AskGamblers

Dear @rynnz1,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Bankonbet Casino

Dear rynnz1,

The withdrawal you inquired about was completed on 09.11.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

You have submitted another withdrawal request, which has been forwarded to the appropriate department for processing at the earliest opportunity.

Kind Regards.
Bankonbet Team

rynnz1

Hello Askgamblers & Bankonbet,

I can confirm i received the first 3 withdrawals, so i guess i'll have no problem receiving the rest.

You can close this complaint.

Appreciate all the help.

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Bankonbet Casino - 3 weeks waiting for 3200 EUR payout

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