Withdrawal blocked for over 3 weeks and unacceptable verification delay

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Bankonbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear @AskGamblers,

We have sent an email to you sharing the evidences via email for further review.

Upon reviewing the account, we wish to bring to your attention to the following aspects of the General Terms and Conditions, which the player had acknowledged upon the creation of the account on our website:

4.1 :- By opening an account on our Website and by using our Website you warrant that:

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- the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.


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9.1 :- The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

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- using the Website for commercial purposes or in someone else’s name or interest;


- engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;

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9.4 : - Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:

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- immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation;

- permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites;

- void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;

- void any bonus balance on your account and/or limit your future participation in our bonus and promotional offers or deny them to you;

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In accordance with the articles previously mentioned, we would like to reiterate that the balance has been voided. Consequently, these funds cannot be returned pursuant to our Terms and Conditions.

We trust that this information will assist in clarifying the matter for you.

We are looking forward for your update.

Warm regards,
Bankonbet team.

Dear Bankonbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello,

I note that my account has been closed only after I achieved significant winnings, while all my deposits had previously been accepted without any issue.

I consider this situation deeply unfair and indicative of an unbalanced practice: deposits are accepted without immediate control, but verifications suddenly become blocking at the time of withdrawals.

This way of proceeding is unacceptable. I will not abandon this case and will pursue all necessary actions to assert my rights and obtain a resolution regarding my funds.