Bankonbet Casino - Closing my account with roughly 125000 NOK balance

Dear SANDERAUNE,

Thank you for contacting us.

We have forwarded your request to the relevant department and we will provide you with an answer as soon as possible.

Thanks for your understanding.

Kind Regards,
Bankonbet Casino Team

Hi everyone. Still nothing here, no new update or info given.

Dear SANDERAUNE,

After a careful review of your account,

We would like to draw your attention to the following point of the General Terms and Conditions, which you accepted when creating your account on our website:

9.4: - Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:

- immediately block your account and suspend your access to the Website and/or its
services, suspend all pending withdrawal requests and other payments to you for the
period of investigation;

- permanently close your account with the Website and all other partner websites on our
platform and deny any future use of the Website and the partner websites;

- void any winnings obtained, cancel any pending withdrawals and confiscate the real
money balance of your account;

- void any bonus balance on your account and/or limit your future participation in our
bonus and promotional offers or deny them to you;

- contact the relevant authorities to inform them of any suspected illegal activity and/or to
collect any payments that you owe to the Company.

We hope this clarifies the matter for you.

Best Regards,
Bankonbet Casino Team

Dear Bankonbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, and thanks for the responses.

Quite frankly this doesn't clarify anything for my sake, only adds to the confusion. I am very interested to see which evidence you guys may have of me committing fraud against you. I will also add that I was contacted on mail by Bankonbet yesterday, asking for my banking details to perform a manual withdrawal. Will add proof in the attached files. Now to receive this message here, after that conversation, makes no sense to me.

Just seems so convenient to pull this move only when I started winning, not the 2 months of losing prior.

Dear all,

We apologise for this issue and would like to apologise to Sanderaune for any inconvenience caused by our delayed response.

Our team is aware of the problem and will resolve it as soon as possible.

Please bear with us for a little while longer; we will post a reply once the case has been reviewed.

Your patience and understanding are much appreciated.

Kind regards,
Bankonbet Casino Team

Dear All,

The account has been closed at the discretion of the administration.

We will proceed with the refund of the active balance in the moment of the closure.

In order for us to proceed with your request you will need to send us the following bank account information:

Full Name (please include all names including middle names)
E-mail
Bank Account’s Owner name
IBAN/Account no.
Bank Name
Bank location (Country)
SWIFT/BIC

Dear SANDERAUNE, We have sent you a new email where you can provide us with the info requested.

In addition,

We would like to draw your attention to the following point of the General Terms and Conditions, which you accepted when creating your account on our website:

3.9 - We reserve the right to deny opening of an account or close an existing account without prior notice or justification.

Thank you for your patience and understanding.

Kind regards,
Bankonbet Casino Team

Hi. I have answered your e-mail now.

I am asking AskGamblers team to keep the complaint open until I have received the funds, thanks.

Dear SANDERAUNE,

We are pleased to inform you that the withdrawal request of your Balance before closure has been successfully completed.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Thank you for your patience.

Best Wishes,
Bankonbet Casino Team

Hi. I am asking AG team to keep the complaint open, as it seems Bankonbet neglected my request to process the withdrawal the same way I deposited - to my cryptowallet. My bank is likely going to refuse the transaction which is the norm in Norway, all which I explained to Bankonbet on e-mail.

Disappointed this was not accounted for. Nevertheless, should it appear in my bank account I will notify all parties here and suggest closing of the complaint. TBC

Hi everyone. I'd like to thank all parties involved for the cooperation. I have now received the funds, and the complaint can be closed as resolved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.