Beschwerde #6 AmunRa Casino

Delaying my withdrawals

Von sarayang

vor 5 Jahren

Hi, my account is fully verified at casino. 17 th June Won 2508 euros. Before I deposited , support told me withdrawal via Trustly is instand process. Now casino told me I need to 3 business day. 19th June support told me my first withdrawal 1000 euros would be approved during the day.
Late of evening, i asked about my withdrawal , casino said there is some problem with payment by Trustly . I asked how if I deposit again bia ecoPayz, then withdraw to ecoPayz. They said does not work. Funny thing is they told me now first withdrawal 1000 euros takes 3 business day, other pending withdrawals process counted after first withdrawal processed. So my 2508 euros withdrawals will take almost a month. I accept your terms. But why support told me my withdrawals would be paid instant if I win? But now not paying me few days already

Unseriöses Casino AmunRa Casino

Grund Verzögerte Auszahlung

Betrag €2508

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

sarayang

• 18 Bewertungen

vor 5 Jahren

Hello, thanks for your nice work. Rest of two withdrawals are approved. I would definitely play here more if withdrawal could be approved fast. Complaint can be closed. Thanks askgamblers and Amunrun.

AmunRa Casino

• Representative

vor 5 Jahren

Dear player,

Thank you for the quick response and confirmation from your side, as well.

We would like to highlight that we are doing our best to process withdrawal requests in the fastest and most efficient way possible and we are constantly working on improving our service in order to offer you a great experience on our website.

Please, note that once your next withdrawal is processed you will receive an email notification.

Should you have any other questions or concerns do not hesitate to contact us, as we are available 24/7 for our players.

Best regards,
AmunRa Casino Team

sarayang

• 18 Bewertungen

vor 5 Jahren

Hi, thanks for fast reply. I did get first 1000 euros withdrawal. I was told my second withdrawal pending time starts count after my first withdrawal was approved. If counted like this, three withdrawals would take half a month. Based on your terms, max pending time is 24 working hours, all my withdrawals has been pending 5 days. But as I was told today, it would take another 3 working days pending, then casino decides my second withdrawal paying time. So if make three withdrawals, first withdrawal takes 5 days, second withdrawal takes 10 days, and third withdrawal takes 15 days. Casino per withdrawal max is 1000 euros. Who dare to play here big? Would take whole life if win jackpot:). Anyway, all my withdrawals pending time is much more than enough. Hope casino do something.

AmunRa Casino Beschwerde-Statistik

Gelöst 39 / 44

Durchschn. Betrag $1,654

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

AmunRa Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

1000 EUR nicht erhalten

Am 29.5 ich habe 1000 euro auszahlung gemacht.aber bis heute noch kein geld auf mein Girokonto bekommen.ich habe mehrmals kontaktiere mit live Support und auch mehrfach email geschrieben.aber es passiert nicht,und auch kein Antwort von denen.

Es sind 3 woche her.ich bitte Sie mir helfen,damit ich das geld wieder bekommen.

Ungelöst

€1,000

Auszahlung ausstehend seit 6tagen

Ich warte seit 6 Tagen auf meine Crypto-Auszahlung, obwohl Sie mit schnellen Auszahlungen werben. Bisher ist kein Geld angekommen. Das war das erste und letzte Mal, dass ich hier gespielt habe. Bitte klären Sie die Verzögerung umgehend und sorgen Sie dafür, dass das Geld schnellstmöglich bei mir ankommt.

Es handelt sich um 500€

Gelöst

€492

Gewinn wurde nicht gutgeschrieben

Hallo Support Team

Am 8.05.24 habe ich bei Amunra Casino gespielt.

Meine Balance war zu diesem Zeitpunkt Fr. 158.10
Bonus Buy getätigt Fr. 100.-

Somit noch Fr. 58.10

Um 13.43.09 Uhr, hatte ich bei Sugar Rush Fr. 158.70 gewonen (Bet ID 40638776337011).

Gleichzeitig hat der Screen gezeigt dass ich ein Weekday Prize gwonnen habe über Fr. 48.58.

Es wurde zu meinem Balance gezählt Total Fr. 106.58.

Jedoch hat das System den Gewinn aus dem Freegame nicht dazu gezählt.

Es wurde auch im System nicht angezeigt, beim Verlauf.

Bei Pragmatic Play kann man nachvollziehen beim Reply und dort sieht man den Gewinn Fr. 158.70.

Ich habe es dem Kundendienst gemeldet, aber sie waren nicht einsichtig und sagen ständig es wurde mir gutgeschrieben.
Der Weekday Prize wurde gutgeschriebe, da bin ich einverstanden.
Aber der Gewinn aus Sugar Rush 1000 freegame nicht über Fr. 158.70.

Ich habe Beweis Screenshots vom Weekday drops und vom Gewinn.

Kann mir jemand helfen?

Der Support sagt sie schauen es sich nochmals an und melden sich per Email, zusätzlich habe ich den VIP Manager kontaktiert und keine Antwort erhalten seit 08.05.24.

Die Rechnung sieht so aus:

Anfang Betrag: Fr. 158.10
- Bonus Buy: - Fr. 100.-

Total Fr. 58.10

Drop Prize
Gewinn: Fr. 48.58

Total Fr. 106.68

Sugar Rush 1000 Freegame Gewinn Fr. 158.70, wurde nicht gutgeschrieben.

Meine Balance hätte Fr 265.38 sein müssen. Es ist ein technischer Fehler. Das System hat nicht erkannt dass es 2 Gewinne waren.

Ich erwarte eine Lösung vom Casino, es ist zum Glück nicht so ein grosser Betrag jedoch steht es mir zu und sie sollen die Situation analysieren und denn Gewinn gutschreiben.

Danke um Hilfe.
Ich habe Screenshots mitgeschickt.

FG
Thily81

Ungelöst

€159

Casino ist offline ueber einen Monat

Ich kann nicht auf mein Konto zugreifen, da das Casino ueber einen Monat offline ist. Ich habe Email an Kundenservice von Amunra zugeschickt aber es wird nicht versandt, da es öffline ist.

Wie kann ich mein Geld von dem Casino auszuzahlen.

Ich freue mich auf Ihre Antwort.

Mit freundlichen Greußen

<Full name removed>

Ungelöst

AmunRa Spielothek - Auszahlung via Trustly seit dem 1. Dezember ausstehend

Guten Morgen,

ich habe ein Problem mit dem AmunRA Casino. Meine am 1. Dezember 2021 beantragte Auszahlung in Höhe von 1.000EUR via Trustly wird nicht bearbeitet. Ich habe keinerlei Boni benutzt.

Am 2. Dezember wurde ich dort erfolgreich verifiziert. Bei höflicher zweimaliger Nachfrage beim freundlichen Kundenservice kamen als Antwort es würde baldmöglichst ausgezahlt. Bei erneuter gestriger Nachfrage kam die Antwort es gäbe technische Probleme aber die Finanzabteilung würde daran arbeiten. Geduld Geduld. Es ist heute ja bereits der 7. Dezember und keine Bearbeitung in Sicht. Ich würde mich über Ihre Hilfe sehr freuen. Vielen Dank

Meine Auszahlung steht seit dem 1. Dezember auf unbearbeitet.

Gelöst

€1,000

AmunRa Spielothek - Amunra verzögert Auszahlungen

3 Auszahlungen am 25.5.21 in Höhe von je 1000€ beantragt.
1 Auszahlung sollte am 31.5.21 ausgezahlt werden wurde dann aber einfach auf den 02.06.21 geschoben.
2 Auszahlungen stehen noch aus. Keine Rückmeldung. Habe am 02.06.21 das Konto geschlossen, da ich mit der Auszahlungspolitik total unzufrieden bin.
Laut AGB werden beantragte Auszahlungen bei einem geschlossenen Konto innerhalb 5 Werktage ausgezahlt!

Gelöst

€2,000

KYC verification delay and withdrawal issue

Hello,
I am writing to file a complaint against Amunra Casino regarding a delayed KYC verification and withdrawal process.
I submitted my KYC documents on Tuesday at 16:00.
It has now been over 5 business days, and my account is still not verified.
I contacted support multiple times, and I only receive generic responses such as “please be patient” without any clear timeframe.
I would like to point out that:
My account was previously able to withdraw €2900 successfully, which confirms my account activity is legitimate.
I have not used any bonus, so there should be no wagering or bonus-related restrictions.
At this stage, I am concerned about the lack of transparency and the delay in processing my verification.
I kindly request:
A clear update on my KYC status
Immediate processing of my verification
The ability to proceed with withdrawals without further delay
I am fully willing to provide any additional documents if required, but no specific request has been made so far.
Thank you for your assistance.
Best regards

Gelöst

€3,000

Delay for two withdrawals

Hello, I want to file a complaint because I have made withdrawal requests on November 24th and 25th for amounts of €500 and €200 but neither withdrawal has been processed even though they promise a 3 day processing time on the website. I have contacted the live chat 5 times and sent more than 4 emails to their email address, from which I have received the same response that it is waiting for the financial department to process it. I have also kindly requested that my withdrawal request be prioritized. Unfortunately, I do not receive any concrete schedules or confirmations for withdrawals, so I would like to file an official complaint about this. I demand that the casino prioritize withdrawals, because the processing time is already so long.

Here is also ID of my withdrawals:

3fca03ba-b501-4579-bc17-e2041d4bdb73

2025cb96-5ef0-4fdb-97a1-e58a4a3e3af0

Gelöst

€700

KYC Verification Issue and Withdrawal Request

Hello,

I am writing regarding my account verification and withdrawal request.

I have already uploaded more than 200 photos where my face, ID document, and even my elbow are clearly visible, exactly as requested. Despite this, my withdrawal request keeps getting rejected with the same automatic message.

I find this extremely frustrating and unacceptable. I have used many other platforms before, and my verification was always successful using the same type of photos taken with the same phone. There has never been an issue like this.

At this point, I have followed all your instructions multiple times and made every possible effort to comply with your requirements. However, I am not receiving any meaningful response, and my withdrawal is still being denied.

Please review my case manually and clearly explain what exactly is wrong with my submissions, or approve my verification and process my withdrawal immediately.

I expect a proper response, not an automated rejection message.
I am a registered user (name: László), and I have a pending withdrawal of 71.75 EUR that keeps getting rejected.

I have uploaded more than 200 verification photos exactly as requested (face, ID, and visible elbow), but I keep receiving the same automated rejection message.

I have also contacted support multiple times but received no proper response.

Please review my account manually and resolve this issue. You should be able to identify my account based on my name and withdrawal amount.

This situation is very frustrating and unacceptable.

Thank you

Abgelehnt

€72

Amunra delayed payment

Hello,

I am writing to formally file a complaint regarding delayed withdrawals from Amunra Casino, which is listed and recommended on your platform.

I have won a total of approximately 12,000 PLN and submitted my withdrawal requests on the following dates:

March 18, 2026 (Wednesday)

March 19, 2026 (Thursday)

March 20, 2026 (Friday)

Due to the casino’s withdrawal limits, I was only able to request 2,000 PLN per day. As a result, I submitted three separate withdrawal requests, which means I currently have 6,000 PLN in active withdrawals.

According to the casino’s stated policy, withdrawal processing should take up to 3 business days. As of today, March 26, 2026, none of my withdrawal requests have been processed, and there has been no visible progress or update from the casino.

Additionally, I have contacted the casino’s live chat support multiple times. Each time, I receive the same generic response assuring me not to worry and that the withdrawals are being processed. However, I have not been provided with any concrete information, timeline, or explanation for the delay.

This delay exceeds the declared timeframe, and I am concerned about the situation. I have trusted this casino partly due to its presence and recommendation on your website, which is why I am reaching out to you for assistance.

Furthermore, this situation is causing me significant psychological distress and stress, as the prolonged uncertainty and lack of communication are very difficult to deal with.

I kindly ask you to investigate this matter and help facilitate the withdrawal process. I would greatly appreciate any support or intervention you can provide to resolve this issue as soon as possible.

If any additional information is required from my side, please let me know and I will provide it promptly.

Kind regards,

< first name removed >

Gelöst

zł12,000