AmunRa Casino - Delaying my payments

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AmunRa Casino

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€ 4000

KristaM Finnland
vor 5 Jahren

Hi, i made 150 eur deposit 30 of June with Trustly and won 4003,25 euros at 1 of july, and got my account fully verified. I made 4x 1000 eur withdrawals with Trustly, which they rejected. Then they told me to do 3x 500 eur withdrawals, and i did as they said. First 500 eur withdrawal should be payed out today, but nothing happened. Second one should be prosessed 8.7 and third 10.7. I wonder do i ever get my whole winnings out of here.

I was told my second withdrawal pending time starts count after my first withdrawal was approved. If counted like this, three withdrawals would take a week. Based on your terms, max pending time is 24 working hours, all my withdrawals has been pending 5 days. Casino per withdrawal max is 1000 euros, and you cancelled them all. All my withdrawals pending time is much more than enough. Hope casino do something. Sorry for my poor english.

KristaM Finnland
vor 5 Jahren

Update, first withdrawal was succesfull, but with this schedule 4000 eur withdrawing takes whole month, and i`m not satisfied with this. I made new 500 eur withdrawal yesterday, but no one knows when it will be prosessed. Lets wait for Amunra`s answer.

vor 5 Jahren

Dear Player,

Please, accept our congratulations on your winnings!

We always try our best to process withdrawals in the easiest and the most comfortable way, as we are completely aware, that this matter is a number one priority for all our clients and we always strive to provide them with the best service!

We would like to inform you, that your cashout requests are scheduled by our Financial Department as follows:

500 EUR - to be executed today, on the 7th of July;
500 EUR - to be executed tomorrow, on the 8th of July;
500 EUR - to be executed on the 10th of July.

We sincerely hope, that the aforementioned schedule is satisfactory.

Please, be rest assured, that the next submitted cashout requests will be processed at the earliest possible time according to our Terms and Conditions.

Best wishes,

AmunRa

KristaM Finnland
vor 5 Jahren

Hi, thanks for the quick response, great work. I made new withdrawal today, and hope it can be executed 9th of July.

Great casino, and as soon you get these withdrawals working smooth, i will play more in here.

Br, Krista

KristaM Finnland
vor 5 Jahren

And update, i will close this dispute and rate your Casino as soon as i get all my wins out.

Br, Krista

vor 5 Jahren

Dear Krista,

Thanks for the updates provided!

We are happy to hear that you are satisfied with the withdrawal speed. Please rest assured that the remaining of your winnings will be withdrawn as fast as possible according to our Terms and Conditions.

Don’t hesitate to contact us should you have any further questions or need any help with your account.

We wish you a pleasant journey with AmunRa Casino!

Best wishes,

AmunRa

KristaM Finnland
vor 5 Jahren

Hi all,

Cashouts payed 500 eur/day so far, i will update this when all cashouts payed.

Br, Krista

vor 5 Jahren

Dear Krista,

Thank you for your update provided.

Please find the updated schedule of your newly made cashouts below:

500 EUR - to be executed today, on the 13th of July;
500 EUR - to be executed tomorrow, on the 14th of July;
500 EUR - to be executed on the 15th of July.

We wish you a good pastime with us!

Best wishes,

AmunRa

KristaM Finnland
vor 5 Jahren

Case closed, finally got my moneys. Thx everyone.

AskGamblers
vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.