On September 30th 2024 I deposited .00011 btc on to 7bit. Not attached to a bonus. I proceeded to win .0025btc. I’ve been trying (and failing) to cash it out for almost 48 hours now. I’ve recalled it and changed addresses a times (and yes confirmed all of them via email) but my final withdrawal request is time stamped 24 hours ago. They have all just been stuck on pending. It has NEVER taken this long to cash out anywhere for me! No help from customer support just told to be patient and wait for my turn in the queue… but I know that’s not a sufficient answer for what’s going on! And yes I’ve cashed out from this account many times. It’s fully verified.
It makes it impossible to not spend your winnings when you can’t get a timely cash out and that will always be a factor in choosing online casinos for me! I won on on a competitor casino yesterday and they were able to do the same thing I’m asking of 7bit within an hour. So what’s the holdup???
Beschwerde-Info
Dear Reganleigh555,
Thank you for sharing your experience with us. We truly understand how frustrating it can be when withdrawal requests take longer than expected, and we sincerely apologize for the inconvenience you've faced. Please rest assured that timely payouts are a top priority for us, and we always strive to process them as quickly as possible.
Upon reviewing your case, we noticed that multiple withdrawal recall requests were made, which can occasionally cause delays in the process. Each recall resets the processing queue, and we appreciate your patience while we work to ensure that every request is handled properly. Our team is actively monitoring your current withdrawal and will ensure it’s finalized soon.
We’re happy to inform you that your withdrawal request was successfully approved and processed on 2024-10-03 at 12:02:56 by UTC. You should now see the funds in your account, and we apologize again for the delay.
Committed to improving your experience moving forward and want to thank you for being a valued player at 7Bit Casino. Should you have any further questions, our support team is always here to assist.
Best regards,
7BitCasino Team
AskGamblers
Dear @Reganleigh555,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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