Beschwerde #1 FortuneJack Casino

1.68 BTC withdrawal never reached my wallet

Von Tedy B.

vor 7 Jahren

Hello

I won quite a lot on the Fortunejack first time I took a withdraw it went perfect. I liked the site and gambled some more... but the next withdraw they stopped for security reasons, and would not tell me what was going on. I waited some more weeks while trying to contact them both at livechat and also email.... They did not respond. And when I try to log into my account now, it seems like they IP-band me, and also suspended my account without any notice.

https://gyazo.com/253bf953ccf751b547ba0c07adac831e

Here is an old photo from the withdraws pending: https://gyazo.com/310d3a5566b7866d212a351a20a90ca3

The withdraws happened 09 and 13 April. And to this date I have not got any information about this. I would very much appreciate if they can send me my BTC I won fare and scare at there site.

Sincerely
Tedygambling

Thank you in advance for fixing this.

Unseriöses Casino FortuneJack Casino

Grund Verzögerte Auszahlung

Betrag BTC1.68

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers

• Support Team

vor 7 Jahren

Dear FortuneJack Casino,

Please keep in mind that despite the fact this case has been reopened as per your request, AskGamblers Complaints Team cannot see much of a progress nor willingness in assisting the player in a prompt manner unfortunately. We believe your team has been given more than enough time to make one more try and get this case resolved eventually. Therefore you are strongly encouraged to schedule the aforementioned Skype call in an urgent manner. If you fail to do that within the next 96 hours, AskGamblers Complaints Team will have no other choice but to consider the case as Unresolved and it will be closed accordingly.

Thank you in advance for your prompt cooperation

FortuneJack Casino

• Representative

vor 7 Jahren

Hi Tedy,

David here, I am back to office and taking this case as priority to deal with, please give me a little bit of time to catch up and i will get back to you.

Have a great weekend,
Cheers.

Tedy

• Norwegen

vor 7 Jahren

I haven't received any emails from you guys today, please do this as soon as possible.

Sincerely
Tedy

FortuneJack Casino Beschwerde-Statistik

Gelöst 3 / 4

Durchschn. Betrag $29,525

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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