Chanel88

Speaking with them yesterday apparently because I said forever it automatically means I'm self excluded. Still not happy with it, dosent say anywhere that forever means self exclusion.

Yes wicked jackpots. I do have the emails relating to this. Who do I complain to? I've tried to put in on here but it keeps getting deleted. Ive since found out that I apparently excluded myself in may 2015 but they took 4 deposits on December the 1st. So because I didn't win they didn't bother to tell me. Yet 1 deposit and I win and they refuse it. Still took my deposit that day even tho they said they wouldn't. I'm trying to find out what other names they go by when it appears on bank statements so thay I can see if any more deposits was made.

Yes that's the site. I wasn't aware of the change of name either. I don't no whay steps to take to try and dispute this. I do have a copy of the email sent bingo loft actually sent me the copy

Hi ya my exact words was I'd like to shut down this account forever as I don't like this site. That's the email I sent. I just thought it was that site. I didn't want to be self excluded.

Yes I'm aware of them. The site I closed the account was bigbrother bingo ( now changed to bingoloft) and the site refusing to pay is wickedjackpots. I didn't want to exclude I just wanted that account shut down.

Ok what happend is I played on a site and won some money. They refused winnings because I had closed my account with a sister site. The thing I'm confused about Is ask a customer advisor for the exact email I sent regarding the self exclusion. My words was can u shut down this account as I don't like this site. Now I think that's different to asking to be self excluded I just didn't want to be on that peticular site. Surely the 2 are differect and I should be entitled to my money.

Can someone please clarify something with me. If I ask a site to shut down my account forever as I don't like the site, the same as self exclusion. Should I have been excluded from sistere sites even tho it says just this site?? Help??