garrytyler

Alfie I will give it a try later-sounds simple enough

Well said Valdes......

To quote you coco- 'it's just not going to happen' I would ask why but then I think we both know the answer- It's not in the casinos interests - well the ones that are not interested in building a customer base- I would suggest every reputable casino would welcome insuring customer / client clarity. The best way to make change is power of the media and this is how I will tackle this.

Many thanks for reply- would you agree that it would be a brilliant idea for the casino to advise on deposit what your maximum bet could be I.e if you deposited £10 and got £10 bonus you should not stake over 50p or even put a block on any bet over that? This way the gambler is protected and the operator won't have any problems dealing with this issue - seems simple to me. I have played online for approx 20 years and this is the first time I have come across this but generally with the bigger more reputable companies paddy power / ladbrokes / William hill etc. I have never ever had any issues with them.

I think this might be a terminology issue by the use of this operation. Also I am sure if you go looking for the rule you will find it in 5 minutes. I would ask if you fully understand it- or more over do you think it is easy to understand? As I have stated before and a pity I can't upload the transcript the sites own operator could not explain it to me. I do get the feeling that you think the casino is acting fair with this rule which is your right- my concern is that this actual rule is not clear and easy to understand and to make matters worse the casino live help operator can not explain it !!!! So what chance does Joe Average have in deciphering it? Can I ask if you do think the ruling is clear and also how does a punter know when he has reached the limit and can increase their stake ?

Thank Valdes appreciated- I will go that route but you state 99.9% probably won't BUT this still does not make it right and for me personally now the battle is to stop anyone else being caught like this and the FACT that some gamblers could be gambling on these sites with no chance of winning. I.e if they win they will get bumbed if they lose tough. This must be stopped. I feel as if £2500 has been stolen from me and in any other walk of life I would fight to then end - I may not get my money back I accept that but do you not agree that we MUST stop this kind of operation doing this to more people. If I can get enough publicity via TV / papers / Facebook etc etc the quickest way to make change is when it hits the operators pockets. That is the best we can do is protect as many as possible from this happening to them. Thank you again for links etc...... Is there a way to upload documents to this site? The online chat I have really does make an interesting read

Hi, My valid point is as follows- The U.K. Trading standards have outlawed complicated and difficult to understand contracts and terms. Now your reply could be they are not difficult to understand. I have a copy of an online chat with the casino help line where their operator could not explain them to me..... Is there a way I can upload to this thread? Now if the help line of the casino can not explain the terms or understand them how are the general public supposed to ? I would also suggest that if any members have lost money to this company it could be worth them checking if they overstated as if they did they may be entitled to refund? This particular company is part of a group of approx 20-30 online casinos I intend to investigate each and everyone one of them and try and bring fair order to this business. If you can advise how I can upload a document to this site it will make an interesting read. I would appreciate any PM's from anyone who would be prepared to be interviewed on TV or by press regarding any bad experiences

Absolute disgrace - I am looking at raising a lot of these issues via media / tv / newspaper. Would you mind if I use your story ?

Hi, you are probably right but one thing for sure is I will insure that these companies are highlighted to the widest audiences so if I can stop at least one more person being ripped off I will be happy. One of my close friends works on 'watchdog' and I will look to get an investigation taken out - I may have been ripped off but I will do my dammed if anyone else will fall foul. The cost they incur setting up these sites will pale in comparison to what I have been taken for. Most gamblers I know are honourable people and take losing fair and square but they do not like it when the reverse is not kept up My biggest regret is the company have not had the decency to even communicate with me ! Watch this space for update

Coco pop Many thanks for you comments- I have found the whole experience very sad. The one thing this really does highlight is these 2 bit companies must be stopped. As a gambler I have always paid my dues and you do expect the same I have found more and more that many are popping up and I like to try them - you only find out the bad ones when you win all the time you are losing there are not any problems. I will now re-focus my attentions in trying to insure these are brought to task. I would add you have to be suspicious when they do not have a phone number to call. Watch this space for an update on how I get on with my battle Best regards

Hi, This part of their terms you have shown is well hidden - if you go to their terms and conditions this is not immediately shown and you have to click through to get there - anyone checking their terms would not immediately see this - THIS IS VERY VERY important - if you just open their terms this will NOT be shown. Also if this is the case the company should put a limit on the amount you can stake - they are by having this hidden away in there terms are breaching UK Trading standards with contracts that are long winded and hard to understand. I can not access my account fully but this rule is very difficult for me to prove or disprove as my playing details are held by them. My main point that I think should be highlighted is that the gambling public may not be aware of this and have lost money to this site and actually could never have won - this is the state of play they put me in - I do gamble at quite high stakes and I would love to open an online site where player do not and can not win as this has been proven. I will take this as far as I can go and very interested to know if any member of this site has any experience of fighting an online casino in the courts - my first port of call will be the company itself and then the gambling commission. BUT fundamentally what has happened to me should be out there for the gambling public to see - basically you think you are having a fair bet but in fact you CAN NOT win. This rule also states placing a SINGLE bet - I was placing multiple bets on the roulette wheel - this is all about terminology and whilst they are holding the money it is a sad fact there is not a lot I can do. If I can stop one more gambler from making a similar mistake (although I do not see any mistake) and also highlighting their low withdrawal policy and general attitude towards customers then I will feel justified. As a company director my customers are key - the crazy thing is they would have probably got the money back ten fold if they had treated me fair.

This has totally amazed me !! I joined fruity king last week and deposited £480.00 - I played this for awhile and was winning a bit and got bored so tried to withdraw - to be told needed to play through another £680 before I can withdraw. - This I get and understand as most sites have this bonus rule. So carried on playing on the slots at £7.00 / per spin - lost a load and played some roulette and won a bit - so I withdrew £500, carried on playing and lost my winnings - so I cancelled the £500 withdrawal and carried on playing. Lucky enough to get to £3K - so thought get out now whilst the going is good - tried to withdraw the £3K they have a 15K limit per week and £3K limit per month - fair enough not great but hey I have had a win. So withdrew £1.5K - and left 1.5K in the bank, sent them all my ID docs etc and waited and waited - 5days later I get the following - You are in breach of bonus terms for wagering to HIGH ?.........to HIGH ???!!!!........so they are taking all my winnings back ....LOL......WTF ??!!........if I had lost could I have asked for my losses back for wagering to high ???. I encourage anyone who has lost money to this company to check what wagering limits they were using it may be you were wagering to high and in breach of terms and entitled to your money back ? I am taking the matter to Gambling commission - does anyone on here have any experience of using the gambling commission ?