I deposited with Ladbrokes and deposited £370. I won £827 and asked for a withdrawal. I have a bit of a gambling issue so I rang customer surport and asked could my account be suspended for a while as I was worried I'd gamble my winnings. I was told I could self exclude and i asked more than once will my withdrawals still go through I was told they will go through as usual. Tonight I asked for an update and was told as I have self excluded my withdrawal won't be processed until my exclusion period is up. When I explained I was told my withdrawal would go through as normal the man said it is still waiting. I'm confused can they keep my withdrawal until my exclusion period is up or do they have to pay me my money?
Awena reacted to a post in a topic:
Self excluded no withdrawal?