ZenCasino - They keep delaying 10000 euro payment for no reason

RESOLVIDA

Informação da reclamação

Cassino em disputa

ZenCasino

Valor

€ 10000

Postado em 14 de setembro de 2022

Hello,
I have been a long time customer for zen casino. I lost allot of money. I got lucky and won 10.000 euro.

On this website they got a rating of 8.2 !!! Which is really high and I relay my choice of casino on.

I was approved with KYC and everything was fine. Now they are letting me wait for 1 month for NO good reason.

Looks like they have MONEY issues.

" Dear Client, Please be informed that your winnings are being checked by the Security Department and once this will be done, your withdrawal will be processed as soon as possible by the Team. We kindly ask you not to place a new withdrawal during this period of time. We will contact you as soon as the check will be completed. We apologize for the inconvenience caused and thank you for your patience! "

" This is standard procedure, we are still waiting for a response. "

" As soon as we receive an answer, we will immediately contact you. "

For 1 month I keep getting the same answer I think the it's not fair for the player to get such a generic reply all the time. Yes I won a big amount with a slot. It is not my choice that I get so lucky and win enough.

Player has to suffer at this casino to get paid out or not.

Postado em 14 de setembro de 2022

Dear Player,

We are acting according Zencasino Terms & Conditions. Request of gameplay check has been sent in the same day when you have ordered first withdrawal 07.09.2022. and it is still being investigated. Unfortunately we cannot speed up this process because this check is on direct game provider side. Your account is active and balance is safe. You will be able to withdraw winnings as soon as confirmation is received.
We apologise for inconvenience.

Best regards,
ZenCasino

Postado em 16 de setembro de 2022

I put in my withdraw way sooner. Zen casino keep putting the money back into my gaming account.

It just looks like a trick to keep me gambling with my money. Which I want to do.

Only NOT before I get paid!!

Is the game check finished now?

Postado em 16 de setembro de 2022

This is what the chat replied today... so disturbing and uncomfortable!


The Financial Department will contact you today regarding the funds withdrawing.
Please wait for an email from them.

They will contact you today, as soon as possible.

Really looks like they not want to pay anything!

Postado em 17 de setembro de 2022

Dear Player and AskGamblers Team,

Game provider confirmed gameplay without issues and we were happy to inform player about it.

Best regards,
ZenCasino

Postado em 17 de setembro de 2022

Yes been paid my first payment. Thank you

AskGamblers
Postado em 19 de setembro de 2022

Dear @Izzy11,

The AskGamblers Complaint Team is kindly asking you to update your complaint and let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Postado em 21 de janeiro de 2023

This casino paid me in full. It took longer than expected but they did pay fair enough.

AskGamblers
Postado em 21 de janeiro de 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ZenCasino Reclamações

  • 7 de 7 resolvida
  • há 1 dia resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 4,368 USD valor médio

Problema com ZenCasino?