YoyoCasino - Winnings of 31,017 SEK confiscated without any further justification

Dear valued client,

Thank you for taking your your time to write your response.

We would like to remind you that by creating an account at out projects you accept all the Terms and Conditions and agree to follow them.

In accordance with paragraph 3.3 of Terms & Conditions: “3.3 Only one gaming account is allowed for your real personal data. Opening an account is allowed only for one person, using one address, one phone number, and one IP address. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts.” In that case, the Casino reserves the right to close all of the Duplicate Accounts and to apply the following sanctions: each action performed using a Duplicate Account is considered void. If while the Duplicate Account was active, monetary funds, bonuses, or winnings were taken out of the Duplicate Account, they will be lost and the Casino retains the right to ask for them back. YoYoCasino.com reserves the right to cancel bets, reject bonuses of any kind, cancel participation in any promotional activity, as well as permanently ban any client from the bonus program of the Website. It also reserves the right to disallow opening an account or close an existing account without prior written notice or any explanation.”
https:­//p­rnt.sc­/ikw7j4

Our Security Department has fully checked all the information, that you have provided for verification, and found a duplicate account with the same personal data between two accounts from the same region and with the identical behavioural factor.

So your initial deposit in amount of 1500 SEK was paid out and your account was closed.

All the proofs can be provided is case of AskGamblers’ request.

Do not hesitate to contact us in the Live Chat or email at suppor­­t@­yoy­oca­sin­o.com if you have any additional questions.

Best regards, Administration

This must be a mistake from you since I absolutely do not have duplicate accounts at your casino! Yes I do have accounts at OTHER casinos (Buran and Casinia) that seem to have the same owner as you but there is no term forbidding that. So when you say that you have checked your security system, is that system shared by all your casino brands or for each site exclusively? Because if that system told you that I have an account at Buran Casino for example: Yes that is true. But that is a different casino and as I said, there is not term forbidding that!

Dear valued client,

At the moment, we are gathering all the necessary evidence of duplicate account’s existence and will provide it to AskGamblers in a shortest period.

Do not hesitate to contact us in the Live Chat or email at suppor­t@y­oyo­cas­ino.com if you have any additional questions.

Best regards,

Administration of YoYoCasino

Dear player,

We would like to inform you that we have sent all the required evidence to the AskGamblers’ Administration and on basis of which (in full accordance with Terms & Conditions) your account was considered as a duplicate and closed.

Do not hesitate to contact via email suppor­­t@­yoy­oca­sin­o.com if you have any additional questions.

Best regards, Administration of YoYo Casino.

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf YoyoCasino management that player violated their Terms&Conditions and more specifically committed potential fraudulent activity.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.