Wild Tornado Casino - Issues with roulette bet glitch and inadequate investigation

Dear Patric!

Indeed, the situation looks like something we specifically did. But we can not affect the game. We sent a request to get an official response. So that you can be convinced of the honesty of our words. We have to bear responsibility for their mistakes.

To show you how we value our customers:

1- We will send you a proof of official response.

2- We will give you a bonus in the amount of 1000 euro wager x5

The support team always gives an official answer (within its competence) And I personally handle complaints, as the owner of the casino.

Jag hoppas på din förståelse.
Med all respekt, Anatolii

ok.

I Believe you got an official response about that it was nothing wrong.

But obvioulsy there was something wrong so that statement is incorrect, because i got the stake back without winnings.. But what was it that happened, thats what i want to know. Why was stake refunded without explanation? Normally a message comes up like table is not available right now or something else.


I appreciate you give me a bonus, but its not enough without a good explanation.

Patric!

We received the answer. I can provide a screenshot, but it is with the messenger in person with the manager. If it suits you, I'll send it. I also suggest that you contact directly and get a response from netent. If they answer that there was no mistake, I will double your amount. In this way, you will receive true information and will not blame us for dishonesty. You will also be able to adequately evaluate my attitude and 1000 euros which I offered as a good attitude and understanding. I agree to any conditions to prove my case.

Anatoly!

Patric!

I attach a screen shot

Anatolii!

Patric!

I attach a screen shot

Anatolii!

ok. There was an issue..hmm..ok..not very clear information from them. But ok i take the bonus you offered. I dont think i can come any further. Im thankful for the compensation even i dont think its ok from netent just saying there was an issue.

Thank you

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

I dont get the bonus i would get as compensation. Due to swedish regulation. So what can i get then?

Patric,

Yes you are right. I did not take into account the fact that from the first day the Swedes were forbidden to issue bonuses other than the first. I tried as much as possible to make you satisfied. Can I send a gift to you at the address indicated in the profile?

Anatolii