Used a $20 neosurf voucher to deposit into my account on wild tornado casino..
Checked my balance and realized the money was not in my account and when i checked transactions, o noticed it was pending..
This was deposit on friday just gone at around midday and it's now 10am sunday...
I've been told lie after lie after lie..
First i was told by customer support via email that it was a technical issue and they were trying to fix the problem and not to worry but I'd just have to be patient..
So here it is some 40-42 hrs later and in that time period i was also told by my personal manager that it was a neosurf problem and she'd contacted them and was waiting a reply..
Firstly if tech support tells me that they've not yet been able to fix technical fault then how would my personal manager possibly know that it was a neosurf issue ?
I sent the 2 screenshots that I've attached with my complaint, to customer support and as you can see on screenshot provided it clearly says " activated "..Now i believe this to mean it's been processed but there's $0 available on voucher and it still says in transactions " pending "
It's quite clear to me and it's of my opinion that the casino is deliberately playing games and being untruthful and has no intention of giving me my money back..
If it were a technical issue then it's highly unlikely that'd it just be affecting neosurf deposits..
Even if this were the truth then why some 40-42 hrs later is my deposit still pending because surely tech personal should have fixed the problem..
When i question them about it , i get the " please be patient and just wait " message..
When i asked them to show me proof or prove it was to do with a technical fault, they replied with " what do you want proof for "
If they've nothing to hide then they would have at least tried to provide some proof or replied with " I'll do my best to get you proof jaxson "
This casino clearly has it in for me and has broken promises in relation to bonuses i was supposed to get, only for personal manager to renege on promise and that was only last Monday and so i made a complaint to casino and since then theyve deliberately ignored emails and of they were answered i was made wait between 12-18 hrs..
I could really use your help please...
Regards, Jaxson < surname removed >