Wild Tornado Casino - Deposits taken from bank but not credited

RESOLVIDA

Informação da reclamação

Cassino em disputa

Cassino Wild Tornado

Valor

$ 30

há 2 anos

So I deposited two $15 deposits through Mastercard, they took the money out of my bank and have not credited my casino account.

I made these deposits almost a week ago I have contacted support every day since and they all keep telling me the same thing.

They are saying there have been “technical” issues and they are working on them.

I’m getting really frustrated with it because that’s just $30 gone to where??

Why can’t wild tornado just credit my account with the money I deposited? It doesn’t make a lot of sense.

Every day they are saying they will fix it in due time but I mean it’s been a fair few days now and still not in there.

It’s saying pending in my casino transactions still but gone out my bank.

Has this hasn’t happened to anyone else??

há 2 anos

HI,CANDY9122!

Thank you for your detailed comment!
As we can see, a payment in the amount of 15 AUD has been credited to your game account
For the second payment, we contacted the provider and he told us that the transaction was unsuccessful on the provider's side, because there were not enough funds on the user's balance.

Kind regards,
Wild Tornado.

AskGamblers
há 2 anos

Dear @Candy9122,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cassino Wild Tornado Reclamações

  • 23 de 23 resolvida
  • há 1 dia resposta méd.
  • há 4 dias vida útil méd. da reclamação
  • 1,320 USD valor médio

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