Dear 0TASOSF and AskGamblers team,
We have reviewed the situation, and we want to clarify of what is happening.
In the first instance, we want to assure that there is no reason to worry, as we know about this case and working on it. Previously, we actually processed the payment on our end, and it was sent for further processing to be credited to the customer's account.
On our part the payment was processed in a timely manner, but after some time, it was returned to the player's casino balance. The reason for this was the need for additional verification, namely, the client had to upload a bank statement no older than 6 months with the bank account details that are in the transaction. Because the statement that the client had in the account did not match the requirements of the payment provider that processes the transaction. Sadly, such circumstances that led to a delay are beyond our control.
At the moment, the player has already provided another statement, and we are now clarifying whether it is suitable for making a payment.
If any additional information is needed, we will immediately inform about further actions.
It is worth noting that since withdrawals were requested via bank transfer, it may take a little longer than via other payments. Nevertheless, we hope that everything will go quickly, the client is satisfied and this complaint can be considered resolved. Therefore, we ask for patience and understanding of the situation.
Accept our apologies for waiting. In the end, the winnings will be received, but at this time you need to wait a bit. Hopefully this doesn't bring you too much inconvenience.